Archive for January 16, 2017

Actionable insights: can data analysis software deliver them?

When it comes to making sense of data, getting actionable insights is the holy grail. But what does this even mean? When is a finding an insight? When is an insight actionable? Can data analysis deliver them? Let’s get to the bottom of this by looking at some examples. Imagine, you have conducted a survey of 100,000 students, and you seek actionable insights for what to improve at a university. Non-insightful vs. Insightful Knowledge Non-insightful…

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Customer Experience Update