Archive for February 20, 2019

7 proven ways to get C-suite buy-in for your Customer Experience strategy

Are you feeling discouraged by a lack of buy-in from leadership for your customer experience (CX) strategies? Perhaps your objective is a clear CX focus for the leadership at your company, but no-one seems to support your ideas? You’re not alone. This is a very common scenario in the world of CX professionals globally. In the world of CX, there’s lots of discussion around corporate buy-in and ownership of CX principles, but what help is…

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Customer Experience Update