Archive for May 23, 2019

The 3 Biggest Challenges Facing CX Teams In 2019

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organization dedicated to cultivating the CX profession. Check them out. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. As a first time attendee, I was exposed to the challenges that a modern CX team are face. Such as: proving customer experience ROI…

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Customer Experience Update