Archive for November 29, 2019

How to get CX buy-in from decision makers to truly improve CX: Report surveying 150 CX professionals

Getting CX buy-in and commitment for CX initiatives from executive leaders is key when it comes to driving real results for customers, but many CX leaders struggle with this. We surveyed 150 CX professionals to learn about their current role and situation: Are they getting buy-in in their organization? Which strategies have they tried that worked to secure CX buy-in and which didn’t?  This report describes the survey itself, its respondents and provides a deep-dive…

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Customer Experience Update