Archive for March 24, 2020

Tips for Customer Experience practitioners during the COVID-19 pandemic

The world has now recognised and is starting to see the devastating impact that COVID-19 (or Coronavirus) will have on the lives of many.  I live in New Zealand and at the time of writing this we have only 28 confirmed cases of Coronavirus. Despite this, businesses here are already taking huge losses.  I overheard a Cafe owner today talking about how packed his popular beach-front cafe was Monday, 3 days later, the place is…

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