Product Feedback: Ultimate Guide – How to Gather, Analyze & Share
How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. In this guidePart 1: Different type of…
What is Unified Data Analytics and why should you care?
Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of a pioneer of the Internet...…
Thematic Joins Nielsen Connect Partner Network
New York, NY – Thematic today announced that it has joined the Nielsen Connect Partner Network. Enhanced by this partnership through Nielsen’s Global Connect business,…
How To Build Your Own Feedback Analysis Solution
At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. While I’d love for everyone to be using ours, I understand…
Quick Guide: How To Measure The Accuracy Of Feedback Analysis
When you consider using a new solution for customer feedback analysis, you’ll need to make sure it’s accurate and reliable. At Thematic we take accuracy…
How accurate is Thematic at analyzing customer feedback?
In discussions with potential clients, we always hear the question, “How accurate is Thematic?” This question usually comes up for two reasons: “I’ve been doing…
![Calculating the ROI of CX: Complete Guide 2020 [Includes Spreadsheets]](https://getthematic.com/wp-content/uploads/2019/08/shutterstock_554039128.jpg)
Calculating the ROI of CX: Complete Guide 2020 [Includes Spreadsheets]
This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (ROI of CX)…
Why customer feedback is critical for digital transformation in 2020
Digital transformation is one of those terms that has been taking the corporate world by storm for the past years. Like it or hate it,…
How to get CX buy-in from decision makers to truly improve CX: Report surveying 150 CX professionals
Getting CX buy-in and commitment for CX initiatives from executive leaders is key when it comes to driving real results for customers, but many CX…
Why I love the Grace Hopper Celebration – and you should too!
Have you heard of the Grace Hopper Celebration, also known as GHC? It’s the world’s largest gathering of women in tech! This year, 25,000 women…