What we learned from analyzing over 8,000 customer reviews of major clothing brands
Thematic is taking part in YCombinator!
Visualizing customer feedback: 3 alternatives to word clouds
Net Promoter Score: an executive’s guide [+case studies]
8 steps to perform an effective Net Promoter Score analysis
What is customer sentiment analysis and why should your business care?
The 5 major faults of word clouds – and how they harm your insights
8 natural language processing (NLP) examples you use every day
Top 3 reasons why most NLP fails
5 lessons from the Customer Experience Asia Summit