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Chloe Narain

Chloe Narain

Community Writer
Chloe listens in on our monthly community calls and diligently summarizes the best parts of the conversation in her write up series: Community Soundbites.
5 Posts
Community Soundbites: How we effectively share insights with the business
Community Soundbites: How we effectively share insights with the business

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. This month our members joined the call ready dive into the field of sharing insights.

Thematic
Community Soundbites: How to align your CX expectations with business expectations
Community Soundbites: How to align your CX expectations with business expectations

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. The topic we explored this month was the alignment (or misalignment) between CX professionals expectations

Customer Experience
Community Soundbites: What should a customer feedback analysis maturity model look like?
Community Soundbites: What should a customer feedback analysis maturity model look like?

Each month, Thematic hosts a virtual roundtable for insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. We’ve been digging into this concept of “insights maturity” at Thematic for some time now. So,

Thematic
Community Soundbites: How can insights technology be enhanced by human expertise?
Community Soundbites: How can insights technology be enhanced by human expertise?

Technology plays a huge role in the field of CX research and insights. Some work is being automated, some just made easier. As we navigate these changes, the intersect of "humans and technology" is topical for those in our community. So, this month's Insights Community roundtable focused exactly on that.

Thematic
Community Soundbites: How authentic are your customer-related KPIs?
Community Soundbites: How authentic are your customer-related KPIs?

Each month, Thematic hosts a virtual roundtable (a casual Zoom call) for insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. COVID is continuing to create CX complexities - so connecting with people facing

Customer Metrics