Lynn Hunsaker

CX Expert

Lynn has become a well known expert influencer in the Customer Experience community. She is Chief Customer Officer of ClearAction and a member of CXPA board.

3 Posts

Focus on critical Voice of Customer issues - do more with less

Paid Members Public

How do you focus on just the critical issues when you’re analyzing VOC insights? Here, we look at the Pareto principle. This is part 4 of our blog series from our webinar “5 practical ways to influence managers for Voice of Customer (VOC) success”, by myself and Dr. Alyona

Customer Experience

How to tell your Voice of Customer story with pattern discovery

Paid Members Public

Here, we’ll give some examples of how to tell the story of your VOC compellingly to your stakeholders that you are trying to influence, to ensure you have a successful VOC programme. This is part 3 of our blog series from our webinar “5 practical ways to influence managers

Customer Experience

Motivate stakeholders for VOC using customer lifetime value

Paid Members Public

Consider these factors when using VOC insights to motivate stakeholders and prioritize tasks, focusing particularly on customer lifetime value.

Customer Experience