You've successfully subscribed to Thematic
Great! Next, complete checkout for full access to Thematic
Welcome back! You've successfully signed in.
Success! Your account is fully activated, you now have access to all content.
Success! Your billing info is updated.
Billing info update failed.

My greatest learnings from 10 years leading customer experience at HP, by Maurice FitzGerald [video]

If you missed our webinar with customer experience expert Maurice FitzGerald, catch the recording here. He shares his greatest learnings from his 10 years at HP as CX lead.

He’ll also go through how to properly structure a successful CX project and you’ll learn other tidbits too!

You’ll learn:

  • What the top three priorities should be for a customer experience leader
  • How to maintain sponsorship for your work
  • How to name your CX project to get buy-in
  • How to use emotional intuitive level communication backed with science
  • How to structure a successful CX project

Who’s doing the talking?

  • Maurice FitzGerald, Author of four books on customer-centric strategy. Maurice was the former VP of Customer Experience at HP Software. Currently, he helps companies to improve customer experience and their methods of developing and implementing business strategy. For more info visit Customerstrategy.net.
  • Alyona Medelyan, CEO of Thematic: PhD in Machine Learning and Natural Language Processing. Runs Thematic, a SaaS company for analyzing customer feedback. Thematic uses proprietary world-class Text Analytics technology based on Alyona’s decades of research in NLP and Machine Learning.

Enjoy the video!

Ready to scale customer insights from feedback?

Our experts will show you how Thematic works, how to discover pain points and track the ROI of decisions. To access your free trial, book a personal demo today.

Recent posts

How Watercare drive customer excellence with VoC and Thematic
How Watercare drive customer excellence with VoC and Thematic
Members Public

Watercare, New Zealand's largest water and wastewater utility, are responsible for bringing clean water to people and managing the waste water systems that safeguard the Auckland environment and citizen health. On a typical day, Aucklanders don’t say much to Watercare. Water as a sector gets taken for granted, with

Customer Journeys
How to measure customer satisfaction: the complete guide
How to measure customer satisfaction: the complete guide
Members Public

Everyone says they want customers to be satisfied, but what are you actually doing to make customers happy? How do you know if you’re on the right track? How do you know if your customer satisfaction efforts make a difference? Why even aim for customer satisfaction at all? We

Churn & Loyalty
How to super-charge your Qualtrics setup with Thematic & Power BI
How to super-charge your Qualtrics setup with Thematic & Power BI
Members Public

Qualtrics is one of the most well-known and powerful Customer Feedback Management platforms. But even so, it has limitations. We recently hosted a live panel where data analysts from two well-known brands shared their experiences with Qualtrics, and how they extended this platform’s capabilities. Below, we’ll share the

Customer Experience