My greatest learnings from 10 years leading customer experience at HP, by Maurice FitzGerald [video]

My greatest learnings from 10 years leading customer experience at HP, by Maurice FitzGerald [video]

If you missed our webinar with customer experience expert Maurice FitzGerald, catch the recording here. He shares his greatest learnings from his 10 years at HP as CX lead.

He’ll also go through how to properly structure a successful CX project and you’ll learn other tidbits too!

You’ll learn:

  • What the top three priorities should be for a customer experience leader
  • How to maintain sponsorship for your work
  • How to name your CX project to get buy-in
  • How to use emotional intuitive level communication backed with science
  • How to structure a successful CX project

Who’s doing the talking?

  • Maurice FitzGerald, Author of four books on customer-centric strategy. Maurice was the former VP of Customer Experience at HP Software. Currently, he helps companies to improve customer experience and their methods of developing and implementing business strategy. For more info visit Customerstrategy.net.
  • Alyona Medelyan, CEO of Thematic: PhD in Machine Learning and Natural Language Processing. Runs Thematic, a SaaS company for analyzing customer feedback. Thematic uses proprietary world-class Text Analytics technology based on Alyona’s decades of research in NLP and Machine Learning.

Enjoy the video!

Want to see a Thematic demo on your data? 

You’ll learn some common themes, trends over time and what variables affect your satisfaction scores. Most companies who see this demo learn new things about their customers!

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