Posts Tagged: AI

The top everyday AI analytics you need to know

Continuing our blog series on artificial intelligence AI (see earlier blog posts), we share some examples of everyday AI applications and commonly used AI analytics. If you look hard enough, you’ll find plenty of everyday examples of how businesses have used AI to make your (and their) life easier, thus improving the customer experience.

Read More

The rise of AI: how businesses have leveraged AI text analytics to grow in 2018 and beyond

Often, AI is portrayed in the media as this ever-growing frenzy that will ultimately lead to robots stealing our jobs. And, how we should fear computers that are more intelligent than we are. Really? But as 2018 comes to a close, it’s clear some businesses aren’t paying attention to Hollywood’s ominous depiction of artificial intelligence. Instead, they are embracing AI whole-heartedly with the adoption of AI text analysis.

Read More

How to use prescriptive analytics to improve your customer relationships

Following on from a previous blog post, a great example of prescriptive analytics, shared by Bain, is the one of DiDi. DiDi is a major Chinese ride-sharing company providing transportation services for more than 450 million users across over 400 cities in China (i.e. many times bigger than Uber, whose China operations DiDi acquired and absorbed in 2016).

Read More

Artificial Intelligence (AI) and Customer Experience in the limelight

There is no argument that AI is here and it’s here to stay. AI has been a hyped-up term for quite a while and is now a reality. This blog is a start of a series of blogs focusing on AI and how it can help improve your customer experience. To get a full insight, download our e-book “How to leverage AI to improve Customer Experience”.

Read More

3 ways Artificial Intelligence and Machine Learning improve CX

Artificial intelligence (AI) tools make it possible to easier anticipate customer needs in multiple ways. For example, marketers can analyze vast volumes of customer data, identifying the characteristics of high-value past customers which allows businesses to create highly personalized campaigns. Sales teams can quickly identify customer purchasing patterns and customer service reps can deliver relevant actions and sales offers.

Read More

Customer Experience Update