Posts Tagged: Customer Retention

Four Ways Insurers can Leverage AI Powered Text Analytics

Thematic participated in the OnRamp Insurance Conference in snowy Minneapolis last month. The event brought together some of nations premier insurers, investors and startups to discuss innovation occurring in fin-tech and insure-tech. Many of the insurance providers have even established corporate venture capital arms to invest in the technology and service companies that enhance insurance buying, underwriting, and claims. During the event, Thematic met with many insurers who were ready to use AI/ML to help…

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Why focus on customer retention vs. customer acquisition?

Is your growth plan to acquire more new customers? What’s wrong with that? Nothing, if you have all the time and resources in the world, but there’s a smarter way to maintain growth whilst achieving a high customer retention rate. It’s simple, keeping your customers coming back for more will result in a greater ROI.

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6 ways to customer retention – with the least effort, most impact

How to achieve a high customer retention rate? It’s pretty much common knowledge: To achieve the most impact, work on the 20% that matters, that which will make the biggest difference. You can apply the same principle to customer retention. The least effort, meaning once you’ve set the following foundation strategies, it’s up to your organisation to make it happen.

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Customer Experience Update