Posts Tagged: Interview

Guest interview: Sean Hawkins, Customer Service Leader & Speaker

Thank you to Sean Hawkins, Customer Service Leader & Speaker, for making the time to do an interview with us on the subjects of customer experience and customer retention. In terms of achieving organizational success, can you define the importance of the relationship between employees and customers? If you don’t support the customer directly, you support those who do. Every department and every employee must understand how they impact customer experience. A customer centric approach…

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Customer Experience Update