Posts Tagged: Natural Language Processing

Top 3 reasons why most NLP fails

Understanding customer comments, on a large scale, needs to be automated. So, it requires Natural Language Processing (NLP) or Text Analytics. Unfortunately, most open-source NLP tools were developed on text researchers have easy access to. These are typically news articles, research papers and movie reviews. I learned that the analysis of customer comments is quite different, and here is why.

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Customer Experience Update