Posts Tagged: Word clouds

Why Word Clouds Harm Insights

The picture above depicts Paul McCartney wearing a mullet. This article criticizes word clouds, the mullets of the Internet. :-) “Every time I see a word cloud presented as insight, I die a little inside” J. Harris, data journalist   If you are a manager, there is a high chance that you’ve encountered word clouds in reports on key company issues, such as customer service or employee satisfaction. I still remember the first time I encountered…

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Customer Experience Update