Customer Feedback Analysis | Product

Finding specific and actionable insights in your customer feedback

We deliver insights that increase customer retention and loyalty.

Thematic’s unique approach to text analytics

Find the unexpected in your feedback

Priceless customer insights to increase customer retention and loyalty.

Transparent and easily editable

Thematic is fully transparent and your results can be easily edited, making it suitable for your specific needs. Bring your domain knowledge via drag and drop UI.

Find emerging and specific themes

Our AI finds themes without any manual coding or data scientist required. It captures similar multi-word concepts, and creates visualisations that are easy to interpret.

Scalable to your business needs

Our solution works equally well on 100s or 10,000s comments, making it adaptable to your needs as your business grows. You'll be ahead of the game whether you're big or small.

Want to see how it works?

View sample Thematic reports created from NPS® surveys and reviews

Easily connect to your data with our integrations



“Thematic is a truly innovative approach to qualitative analysis. I haven’t seen other solutions providing these links and associations in the data. Their visualizations are easy to understand and they provided a detailed snapshot of a situation or experience. The findings provide instant evidence for data-driven decision making.”

Dr Jenine Beekhuyzen

CEO of Androit Research

Thematic in action

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Contact details

San Francisco, US +1 650 218 6903 Austin, US +1 510 209 8073 Auckland, NZ +64 9 889 1511