Feedback reporting

Connect customer feedback to customer data. Then use our purpose-built reporting that answers your key questions right out-of-the-box. Our visualizations and dashboards are so straightforward, they can be easily shared with anyone in the company.

Book a personalized demo

Why did my score drop?

Know the why behind your metric: NPS, CSAT, app store rating, or customer churn! Have instant answers and present them in your stakeholders' language.

Find out how
Thematic Analysis

What are the emerging negative themes?

Find insights without looking for them. Thematic discovers relationships and patterns in feedback and brings emerging trends to your attention.

Discover insights in your data
Rare theme trends

What are the key differences between two customer segments?

Get a high-level perspective of feedback and drill down into sub-themes and segments.

Try it out
Exlore and compare segments

What amount of money is at risk?

Incorporate existing growth, operational, and loyalty metrics into predictive & prescriptive analytics.

Learn how to combine feedback & spend
Spend calculations

Has my effort made a difference?

Measure changes in feedback themes over time to uncover drivers and measure the impact of your initiatives.

Book a demo with an expert
Impact over time

Thematic shows trends in a theme volume and its impact. Data tells a clear story of what what worked and what didn't.

Share insights with personalized dashboards

Create custom views for every partner and stakeholder that highlight the most relevant patterns and insights.

Request a personalized demo

Benchmark performance by region and subscribe business unit owner to receive the results weekly via an email.

Automate and trigger responses

Automatically recognize comments and customers that require follow-up. Trigger workflow, Jira tickets, email notifications for everything from compliance to thank you notes.

See demo of closing the loop on feedabck

Trigger workflows for specific themes in customer feedback.

Share insights easily over email or powerpoint

Share charts and insights over email. Create stunning reports and presentations with PowerPoint export.

Learn more in a demo

Thematic exports a PowerPoint with editable Excel chart data. You can use your look and feel template too!

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.