Automatically categorizing feedback, putting you in the driver’s seat

The most trusted approach to analyzing feedback, without the grunt work.

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Discover the full customer picture, automatically.

Thematic uncovers themes and subthemes automatically, based on your feedback dataset. There’s no manual coding or building taxonomies. You’ll pick up emergent issues in near real-time, giving your business a competitive edge. Plus, you can listen to customers on their terms - even when they misspell the tcnikal stuff.

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Guide the AI with researcher’s expertise.

By coupling the researcher’s expertise with the power of AI, Thematic creates a flywheel to improve insights quality. It also helps you discover new issues, no matter how unpredictable the feedback. When AI and humans learn from each other, we multiply business results.

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See how customers feel.

Track customer sentiment across feedback channels, right down to individual themes. Our sentiment analysis achieves high accuracy and granularity you can trust. But feelings are tricky, so you can make refinements when you feel differently.

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Sentiment in Thematic

Instantly understand any theme.

Save hours building your insights reports with our intelligent theme summaries. You can summarize any base theme or sub-theme. And once filters are in play, Theme Summarizer becomes your insights superpower! It enables you to ask specific questions of the data and get instant answers (currently in beta).

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Theme Summarizer

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Carlos Ryes
Executive Manager at Smith & Smith

With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want

Sam Stokes
Director of Customer Experience at Melodics

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

Get started with a guided trial on your data

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& see the Thematic platform in action.

• Free trial on your dataset
• Learn how Thematic can solve your specific pain points
• Discover & review Thematic’s full functionality

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