Text Analytics

Automate feedback analysis with our proprietary Thematic Analysis and Sentiment Analysis. Created specifically for feedback, these technologies gives you instant, intimate, and actionable understanding of what your customers say and how they feel.

See how it works on your data

Don’t count words, understand them.

Our proprietary scientific approach, AI-powered Thematic Analysis, captures the meaning of phrases, grouping similar ones into themes - even if they are worded differently. Our AI discovers the themes and groups them into a 2-level taxonomy. No training required, no laundry lists of generic keywords. Actionable & specific themes.

Find out how
Thematic Analysis

See the feelings behind the words.

Sentiment Analysis lets you gauge how positive or negative is a theme, a verbatim, a sentence, or a statement within a sentence. Our algorithms are trained on millions of feedback pieces to achieve high-accuracy and granularity.

Try on your data for free

AI + Human in the loop

Text Analytics doesn't have to be an inflexible black box. Our Themes Editor shows why AI discovered a particular theme and lets you make tweaks to the analysis. You can ensure relevancy and usefulness. Your tacit business knowledge powers the results.

Play with our Themes Editor for free

Get a global view

Translate and analyze feedback from over 100 languages using built-in Google Translate API and include geographic data to get a unified view across markets and regions.

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Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.