Customer feedback is a barometer of your brand's health, or customer goodwill how we like to call it. Unfortunately, it is tedius to gather feedback from various review sites, and it is tricky to reconcile it with relationship surveys you might be running. We make it easy to understand and track your customer goodwill by providing over 100 integrations into feedback sources, as well as world class AI and reporting.
We gather your and your competitor's public feedback, your survey results, complaints, support tickets and live chat data all in one place. We link feedback to financial data, such as customer spend and retention data, to identify what drives higher spend and loyalty. You'll know your customer goodwill score and how to increase it.
|40%||Reduction in support call volume for key issues|
|C-Level||Insights used in executive reporting and decision making|
|60x||Cost savings compared to traditional market research agency methodology.|
|5.4pt||NPS increase and 2x faster growth since uncovering payment issues in one of the markets.|
|$30k||Annualized cost savings through better efficiency in open-ended comment analysis|
|C-level||Ad-hoc response to C-level requests and inclusion of Thematic insights in C-level meetings for the first time|
|EASY||Insights from feedback are now availabe on-demand through portals, and manual feedback analysis has been eliminated|
|Data-Driven||It is now possible to understand the impact of decisions on NPS|
|Impact||Clear understanding of impact of price increases on NPS|
|60 Users||Receiving Thematic Weekly or Monthly reports|
|65%||Reduction in cost to generate insights from unstructured feedback|
|Scale||Survey capacity no longer throttled by analytics bottlenecks|
|10%||Revenue has grown nearly 10% every quarter since use of Thematic.|
|6pts||NPS has been increasing by 6 points year over year.|
|20 hours||Monthly time saved by analysts not having to manually read and code comments|
|3x||Insights led to increase in customer communication frequency by 3x - from quarterly to monthly|
|95%||Reduction in time spent analyzing verbatims|
|60%||Reduction in time spent on reporting for senior leaders|
|15+pt||Improvement in water efficiency in 6 months|
|10%||Increase in customers leaving a trust score of 7 or higher|
|2x||Faster monthly user growth through insights into what drives NPS|
|Impact||Thematic now surfaces issues to fix and prioritizes them by impact on NPS|
Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.
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