Thematic Intelligence

Shorten analytics processes by over 20X. Replace manual or legacy approaches with an instant, intimate, and actionable understanding of what your customers say and how they feel.

See how it works on your data

Don’t count words, understand them.

Our proprietary scientific approach, AI-powered Thematic Analysis, captures the meaning in individual phrases, grouping similar phrases into themes - even if they are worded differently.

Find out how
Thematic Analysis

Simply share the feedback, and the AI discovers themes and subthemes of interest.

See the feelings behind the words.

Sentiment discovery adds color and context. Gauge positive and negative responses or understand themes through more complex lenses of intent and emotion.

Discover detailed sentiment

Verbatims are tagged with multiple themes, each has a sentiment. Theme view aggregates the sentiment across verbatims.

AI that learns with you

As you make tweaks and give feedback, Thematic’s AI gets smarter and incorporates your tacit business knowledge.

Try our themes editor

Drag and drop to re-arrange themes, and discover new ones, in our Themes Editor.

Get a global view

Translate and analyze feedback from over 100 languages and include geographic data to get a unified view across markets and regions.

Get your global view now

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Carlos Ryes
Executive Manager at Smith & Smith

With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want

Sam Stokes
Director of Customer Experience at Melodics

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

Get started with a guided trial on your data

Complete the form to get in touch with one of our experts
& see the Thematic platform in action.

• Free trial on your dataset
• Learn how Thematic can solve your specific pain points
• Discover & review Thematic’s full functionality

Don’t yet have a specific use case in mind? Join our
monthly live demo to discover the basics of Thematic.