Turn customer feedback into actionable insights
The fastest and most reliable way for finding deep insights in NPS®, CSAT, user research surveys and chat logs
“The results are the best I have seen from any software solution I have tested, by a clear margin.”
Maurice FitzGerald
Head of CX at Hewlett Packard
AI text analytics and visualizations that can be trusted
Get deep customer insights
An unbiased and quantified view into what matters most to your customers, through in-depth analysis
Find actionable insights fast
Identify specific recurrent and emerging themes, that are easily understood and meaningful for your business
Use powerful and reliable AI
Our algorithm finds themes using natural language processing and deep machine learning
Make better, data-driven decisions
We provide a strategic and global view of your customer needs to influence change in your business
How Thematic helps you make smarter, data driven decisions
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“We have found Thematic to be the most effective and sustainable approach. We can validate changes in customer perception immediately and quantify their importance.”
“Thematic gives us a quick overview of emerging themes and helps us find trends related to changes in our NPS score.”
“We have successfully employed Thematic for some of our major clients with outstanding results. Their layered approach is particularly flexible and the team at Thematic is a pleasure to work with.”
