Customer Feedback Analysis

Turn feedback into
impact

Customer champions use Thematic to make companies more customer centric.*

Our AI finds themes in feedback data, highlights their impact on key metrics, and visualizes insights in beautiful dashboards and reports.

We eliminate painful, manual analysis and give you the insights, tools and time to focus everyone on what matters most: the customer.

* This generally involves increasing NPS, CSAT, and loyalty, while proving the ROI of customer experience, and getting executive buy-in.

“This is the tool of the future. It reduces my analytics time tenfold.”

Matt Schoolfield

Manager of Commercial Analytics & VOC, Greyhound

Struggling to analyze large volumes of customer feedback? Thematic reduces feedback analysis time from weeks to minutes.

Replace vague wordclouds and anecdotes with actionable insights for improving NPS, CSAT and loyalty. .

Share visualizations, alerts and custom dashboards to prove ROI and keep executives and frontline teams focused on the customer.

We import feedback and other customer data from any source so that you can easily access it all in one place.

We discover themes and subthemes using AI and mark up each piece of feedback with these themes.

We provide visualizations to easily find insights and create reports, push notifications and custom PowerPoints.

The results are the best I have seen from any software solution I have tested, by a clear margin.

VP of Customer Experience at Hewlett-Packard

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Director of Consumer Insights at Art.com

This is the tool of the future. It reduces my analytics time tenfold.

Manager of Commercial Analytics & VOC, Greyhound

I haven’t seen other solutions providing these links and associations in the data.

CEO of Androit Research

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Director of Product at SurveyMonkey