Improve NPS with
actionable insights from feedback

Our AI turns your survey, review and complaint data into insights in just days

Learn how to increase your metrics
Why did our NPS drop this month? Our detractors churn 4x as much as our promoters -- what's the difference? Where should we focus to most improve our customer experience?

For medium to large companies in any industry

Thematic works with companies of 100 people or more. And our AI works equally well whether you have 500 customer feedback pieces or 100,000, making it adaptable to your needs. We’re trusted by companies in Financial, Retail, Transport, Travel, Software, and other industries.

“This is the tool of the future. It reduces my analytics time tenfold.”
Matt Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

Here’s how it works

STEP 1.
Thematic ingests customer feedback from survey tools, contact centers, support platforms, and public reviews. We also source your operational and financial metrics and build a 360° view of your customers.

STEP 2.
Thematic's AI surfaces emergent, specific themes that are relevant to your business. Our tools and dashboards make it easy to find actionable insights.

STEP 3.
Thematic spreads these insights across departments through email digests, alerts and reports. This results in the right strategic decisions and actions that increase your metrics.

 
 

Learn what Customer Insights experts say about Thematic

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at Art.com

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at SurveyMonkey

Get in touch to increase your key customer metrics today