Customer Feedback Analysis

Turn feedback into
impact

Customer champions use Thematic to make companies more customer centric.*

Our AI finds themes in feedback data, highlights their impact on key metrics, and visualizes insights in beautiful dashboards and reports.

We eliminate painful, manual analysis and give you the insights, tools and time to focus everyone on what matters most: the customer.

* This generally involves increasing NPS, CSAT, and loyalty, while proving the ROI of customer experience, and getting executive buy-in.

Read our featured case studies

“This is the tool of the future. It reduces my analytics time tenfold.”

Matt Schoolfield

Manager of Commercial Analytics & VOC, Greyhound

Why Thematic?

Faster and accurate analysis

Struggling to analyze large volumes of customer feedback? Reduce feedback analysis time from weeks to minutes, while achieving high accuracy, by using Thematic Intelligence

Insights for Buy-in

Replace vague wordclouds and anecdotes with actionable insights that not only improve your metrics but also prove the ROI. Discover Thematic Insights

Influence, commit, execute

Share reports and trigger workflows that drive action, and ultimately better results, through Thematic Catalyst

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan

Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen

CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield

Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald

VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan

Director of Product at Intercom

See what your customers are trying to say

Our AI turns your survey, chat and complaint data into real insights. In minutes.

Turn feedback into
impact