See what your customers are trying to say

Our AI turns your survey, chat and complaint data into real insights. In minutes.

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Trusted by teams worldwide

Immediate value from your data. No heavy lifting.

Instant and accurate

Bottoms-up analytics adapts as your customers and business change - automatically. Discover highly accurate, specific themes in your data. In minutes.
Text analytics

Clear visual answers

Purpose-built reporting & visualizations that answer your questions right out of the box. What drives your metrics, what works, what doesn't, what's new.
Feedback reporting

Single view of your customer

Packaged integrations with the systems you already use for surveys, social, contact center etc. Consistent and unified analysis.
Unified data analytics

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan

Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen

CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield

Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald

VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan

Director of Product at Intercom

I love the ability to look at themes for different segments at a high level, and then drill down to individual comments.

Miguel Rodriguez

Head of HR Program Management

$200K+

Saved in labour

Without Thematic, I spent heaps of hours working analyzing data. It definitely made my work easy with a professional presentation.

Ronald Sapitula

Insights Manager

10pt+

Higher NPS

We are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.

Michael Sherwood

Head of CX

40%

Reduced contact center volume

Get started with your personalised demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.