How to Use Aspect-Based Sentiment Analysis to Pinpoint and Prioritize Customer Issues Paid Members Public
Pinpoint what drives customer sentiment with ABSA. A 5-step guide to faster insights, explainability, and action.
Why Qualitative Data Matters: Turning Open-Text Feedback into KPI-Boosting CX Insights Paid Members Public
Transform open-text feedback into KPI-boosting insights that slash churn, speed product fixes, and impress executives with ROI.
AI Qualitative Data Analysis: Practical Tools, Ethical Guardrails, and Real-World Results Paid Members Public
Explore how AI transforms qualitative data analysis, enhancing efficiency, scalability, and ethical considerations.
How to Run a 5-Day Rapid Qualitative Analysis Sprint Without Losing Rigor Paid Members Public
Run a 5-day rapid qualitative analysis sprint. Works for CX, HR, education, and more—get insights fast without losing rigor.
Deductive Thematic Analysis: A Theory-First Guide for Actionable Insights Paid Members Public
Learn how to apply deductive thematic analysis—build a theory-first codebook, tag feedback at scale, and prove ROI inside Thematic.
Thematic Analysis in Qualitative Research: 2025 Best Practices and Pitfalls for CX and Insights Teams Paid Members Public
Explore 2025's best practices and common pitfalls in thematic analysis within qualitative research to enhance CX and insights strategies.
Designing Qualitative Surveys That Capture Emotion, Intent, and Customer Context Paid Members Public
Craft surveys that uncover real customer stories by focusing on emotion, intent, and context, beyond simple scores.
Collect-Analyze-Act-Loop: Building a Scalable 4-Step Voice-of-Customer Process Paid Members Public
Follow a proven 4-step VoC loop—collect, analyze, act, loop back—with tools, SLAs, and governance tips that keep insights moving.