A smiling call center agent with a headset, overlaid with sentiment visuals like happy faces and colorful audio waveforms.

Get Started With Contact Center Sentiment Analysis (Voice/Text) Members Public

Why sentiment analysis matters for contact centers and what types of data you might want to use.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
Sentiment scale from angry to happy, overlaid with customer review cards showing star ratings

How To: Sentiment Analysis Of Reviews (& What To Use) Members Public

Why sentiment analysis of reviews matters to your organization, and what you need to do to get started with your own program.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
Understand your customers better with AI-powered sentiment analysis.

How To Start Using AI-Powered Sentiment Analysis Members Public

Everything you need to know about using AI-powered sentiment analysis in your business for fast and accurate sentiment analysis.

Alice Longhurst
Alice Longhurst
AI & Tech
Understanding customer sentiment enables you to make better, data-driven decisions.

Customer Sentiment: How To Analyze & Improve Members Public

Explore how customer sentiment analysis works and the steps and strategies you need to follow to get started.

Alice Longhurst
Alice Longhurst
Customer Experience

Thematic Analysis: An Overview + Guide Members Public

Discover the power of thematic analysis to unlock insights from qualitative data. Learn about manual vs. AI-powered approaches, best practices, and how Thematic software can revolutionize your analysis workflow.

Jess Perenara-Wilkinson
Customer Experience

How To Use Thematic Analysis AI To Theme Qualitative Data Members Public

Become a qualitative theming pro! Creating a perfect code frame is hard, but thematic analysis software makes the process much easier.

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & Tech
Social media sentiment analysis tools help businesses track brand reputation.

Social Media Sentiment Analysis: Simple Guide + Best Tools Members Public

Step-by-step guide to doing your own social media sentiment analysis and the best tools available.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
voice of customer examples

Voice of Customer Examples: How Different Industries Use VoC Insights Members Public

Explore real-world examples of how various industries can use voice of the customer (VOC) insights to improve CX and business performance.

Jess Perenara-Wilkinson
Voice of Customer

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