There are a few things you can build into your business model to simplify customer retention in the long term, apart from cross sell and upsell opportunities if you haven’t already.
How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over time and earn you more loyal customers.
We've talked a lot about AI technology here, but don't worry, we still need humans! In fact, it doesn’t actually matter how good an AI technique may be, only a real person can effectively decide what’s actionable and what’s insightful for the business (applying the right context with the correct
Continuing our blog series on artificial intelligence AI (see earlier blog posts), we share some examples of everyday AI applications and commonly used AI analytics. If you look hard enough, you’ll find plenty of everyday examples of how businesses have used AI to make your (and their) life easier, thus
Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry wide circles, but in case you’re not familiar with his name: Shep is an award-winning customer service and customer experience speaker, a New York Times and Wall Street Journal best-selling author, A.K.A the Chief
Customer retention strategies fuelled by data ultimately influence how your team will approach customers — it’s proven to drive profit. In fact, “executive teams that make extensive use of customer data analytics across all business decisions see a 126% profit improvement over companies that don’t” (McKinsey, 2014).
What makes a cartoon caption funny? As one algorithm found: a simple readable sentence, a negation, and a pronoun—but not “he” or “she.” The algorithm went on to pick the funniest captions for thousands of the New Yorker’s cartoons, and in most cases, it matched the intuition of its editors.
How to achieve a high customer retention rate? It’s pretty much common knowledge: To achieve the most impact, work on the 20% that matters, that which will make the biggest difference. You can apply the same principle to customer retention. The least effort, meaning once you’ve set the following foundation
Last week, ThePointsGuy published the 2018 “The Best And Worst Airlines In America”. According to Forbes’ interview with Brian Kelly, the author of the report, 9 airlines were reviewed using 10 objective criteria. Here, we extend this report by adding the element of customer perception according to online reviews.
Often, AI is portrayed in the media as this ever-growing frenzy that will ultimately lead to robots stealing our jobs and how we should fear computers that are more intelligent than we are.