A shopper is in the middle of a segmented pie chart as customer engagement icons surround her.

What Customer Loyalty Insights Tell You—and How to Act on Them Members Public

Discover what customer loyalty insights reveal—and how to act on them to boost retention and build long-term relationships.

Kyo Zapanta
Kyo Zapanta
Churn & Loyalty
A magnet is attracting customer engagement - just like how we can use engagement to drive loyalty.

How to Use Customer Engagement Insights to Drive Loyalty Members Public

Discover how to turn customer engagement insights into loyalty-building strategies and long-term brand relationships.

Kyo Zapanta
Kyo Zapanta
Churn & Loyalty
A woman is shopping on her phone, leaving and reading through other people's reviews.

How the Inner Loop Turns Feedback Into Loyalty Members Public

Learn how the inner loop helps teams act on feedback fast—boosting customer satisfaction and loyalty.

Kyo Zapanta
Kyo Zapanta
Customer Experience
A visualization of a data stack.

What Voice of Customer Teams Need to Know About the Modern Data Stack Members Public

Explore how VoC teams can use the Modern Data Stack to unify feedback, drive action, and scale impact across the entire organization.

Alyona Medelyan PhD
Alyona Medelyan PhD
Customer Experience
graphic of a feedback loop

What is a feedback loop and how does it work? Members Public

Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.

Caley McGillvary
Caley McGillvary
Customer Experience
Guy on laptop is surrounded by a closed loop with customer service icons floating above him.

Real-World Customer Feedback Loop Examples: Turning Insights into Action Members Public

Explore real-world examples of customer feedback loops and learn how businesses turn insights into impactful actions.

Kyo Zapanta
Kyo Zapanta
Feedback Analysis

The Untold Love Story Between Churn and Customer Feedback Loops Members Public

Customer churn can be a nightmare, but controlling it is key to the long-term survival of your business. Why? Because repeat customers lead to higher profits for your business as they are associated with higher sales.

Alyona Medelyan PhD
Alyona Medelyan PhD
Churn & Loyalty
A customer service representative listens intently. Around her are several elements symbolizing customer support.

From Feedback to Action: Enhancing Customer Service Through Effective Feedback Loops Members Public

Learn how to implement an effective customer service feedback loop to boost satisfaction and loyalty.

Kyo Zapanta
Kyo Zapanta
Customer Experience

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