Get fresh perspective on how to analyze customer feedback, build business cases, and support your business through insights
Watch on-demand
Watch nowGuide for businesses in deciding how to implement AI for customer feedback analysis, moving beyond a simple "build or buy" choice to a layered approach
Guide for businesses in deciding how to implement AI for customer feedback analysis, moving beyond a simple "build or buy" choice to a layered approach
The only handbook you will ever need to level up your Voice of Customer game!
The only handbook you will ever need to level up your Voice of Customer game!
Find out everything you need to know about calculating the ROI of Customer Experience with this free guide. Includes spreadsheet templates!
Find out everything you need to know about calculating the ROI of Customer Experience with this free guide. Includes spreadsheet templates!
Watch on-demand
Watch nowHow LLMs and generative AI are delivering deeper, more accurate customer insights from text data without the constant manual updates required by traditional NLP.
How LLMs and generative AI are delivering deeper, more accurate customer insights from text data without the constant manual updates required by traditional NLP.
The busy executive's guide to customer retention
The busy executive's guide to customer retention
This comprehensive template will give you a good idea of which themes and sub-themes to consider when building your own taxonomy.
This comprehensive template will give you a good idea of which themes and sub-themes to consider when building your own taxonomy.
A review by Dr. Alyona Medelyan
A review by Dr. Alyona Medelyan
Watch on-demand
Watch nowAnd why AI is a must for NPS surveys
And why AI is a must for NPS surveys
Make your case for feedback analytics with our free, editable presentation - available in both PowerPoint and Google Slides formats!
Make your case for feedback analytics with our free, editable presentation - available in both PowerPoint and Google Slides formats!
Helping you find a feedback analytics solution that meets your insight needs.
Helping you find a feedback analytics solution that meets your insight needs.
Your guide to making sense of free-text feedback
Your guide to making sense of free-text feedback
Create a request for proposal that clearly identifies your company's text analytics needs.
Create a request for proposal that clearly identifies your company's text analytics needs.
How AI analytics work to enhance your everyday brand experience
How AI analytics work to enhance your everyday brand experience
Hear how DoorDash designed a process that drives better product decisions.
Hear how DoorDash designed a process that drives better product decisions.
Discover how Hopin scaled productops as customer demand soared.
Discover how Hopin scaled productops as customer demand soared.
Matt Schoolfield
Customer Insights Manager, Greyhound
Steven Plaat
Marketing, Thematic
Watch on-demand
Watch nowMatt Schoolfield, Customer Insights Manager, Greyhound and Steven Plaat, Marketing, Thematic
Matt Schoolfield, Customer Insights Manager, Greyhound and Steven Plaat, Marketing, Thematic
Nathan Holmberg
VP Product
Nicolas Zawadzki
Customer Support
Watch on-demand
Watch nowNathan Holmberg - VP Product, Thematic and Nicolas Zawadzki - Customer Support, Thematic
Nathan Holmberg - VP Product, Thematic and Nicolas Zawadzki - Customer Support, Thematic
Nick Stroud
Director of Brand Loyalty at ManPowerGroup
Maurice FitzGerald
former VP of CX at Hewlett Packard
Watch on-demand
Watch nowNick Stroud - Director of Brand Loyalty at ManPowerGroup and Maurice FitzGerald - former VP of CX at Hewlett Packard
Nick Stroud - Director of Brand Loyalty at ManPowerGroup and Maurice FitzGerald - former VP of CX at Hewlett Packard
Dr. Alyona Medelyan
CEO, Thematic
Maurice FitzGerald
former VP of CX at Hewlett Packard
Watch on-demand
Watch nowDr. Alyona Medelyan - CEO, Thematic and Maurice FitzGerald - former VP of CX at Hewlett Packard.
Dr. Alyona Medelyan - CEO, Thematic and Maurice FitzGerald - former VP of CX at Hewlett Packard.
Dr. Alyona Medelyan
CEO, Thematic
Lynn Hunsaker
Chief Customer Officer at Clear Action
Watch on-demand
Watch nowDr. Alyona Medelyan - CEO, Thematic and Lynn Hunsaker - Chief Customer Officer at Clear Action
Dr. Alyona Medelyan - CEO, Thematic and Lynn Hunsaker - Chief Customer Officer at Clear Action
Dr. Alyona Medelyan
CEO, Thematic
Dr. Jenine Beekhuyzen
CEO, Adroit Research
Watch on-demand
Watch nowDr. Alyona Medelyan - CEO, Thematic and Dr. Jenine Beekhuyzen - CEO, Adroit Research
Dr. Alyona Medelyan - CEO, Thematic and Dr. Jenine Beekhuyzen - CEO, Adroit Research
Dr. Alyona Medelyan
CEO, Thematic
Jeanne Bliss
CEO, Customer Bliss
Watch on-demand
Watch nowDr. Alyona Medelyan - CEO, Thematic and Jeanne Bliss - CEO, Customer Bliss
Dr. Alyona Medelyan - CEO, Thematic and Jeanne Bliss - CEO, Customer Bliss
Alyona chats to Musa Hanhan, CCXP, about the individual worth of customers.
Alyona chats to Musa Hanhan, CCXP, about the individual worth of customers.
Dr. Alyona Medelyan
CEO, Thematic
Jeff Toister
Founder, Toister Performance Solutions
Watch on-demand
Watch nowDr. Alyona Medelyan - CEO, Thematic and Jeff Toister- Founder, Toister Performance Solutions
Dr. Alyona Medelyan - CEO, Thematic and Jeff Toister- Founder, Toister Performance Solutions
Agi Marx
Marketing, Thematic
Megan Burns
Experience Enterprises
Watch on-demand
Watch nowAgi Marx - Marketing, Thematic and Megan Burns from Experience Enterprises
Agi Marx - Marketing, Thematic and Megan Burns from Experience Enterprises
Dr. Alyona Medelyan
CEO, Thematic
Michael Lowenstein
PhD, CMC, CCXP
Watch on-demand
Watch nowDr. Alyona Medelyan - CEO, Thematic and Michael Lowenstein - PhD, CMC, CCXP
Dr. Alyona Medelyan - CEO, Thematic and Michael Lowenstein - PhD, CMC, CCXP
Dr. Alyona Medelyan
CEO, Thematic
Annette Franz
CEO, CX Journey
Watch on-demand
Watch nowDr. Alyona Medelyan - CEO, Thematic and Annette Franz - CEO, CX Journey
Dr. Alyona Medelyan - CEO, Thematic and Annette Franz - CEO, CX Journey
Guide for businesses in deciding how to implement AI for customer feedback analysis, moving beyond a simple "build or buy" choice to a layered approach
Guide for businesses in deciding how to implement AI for customer feedback analysis, moving beyond a simple "build or buy" choice to a layered approach
How LLMs and generative AI are delivering deeper, more accurate customer insights from text data without the constant manual updates required by traditional NLP.
How LLMs and generative AI are delivering deeper, more accurate customer insights from text data without the constant manual updates required by traditional NLP.
The only handbook you will ever need to level up your Voice of Customer game!
The only handbook you will ever need to level up your Voice of Customer game!
How AI analytics work to enhance your everyday brand experience
How AI analytics work to enhance your everyday brand experience
Your guide to making sense of free-text feedback
Your guide to making sense of free-text feedback
A review by Dr. Alyona Medelyan
A review by Dr. Alyona Medelyan
And why AI is a must for NPS surveys
And why AI is a must for NPS surveys
Create a request for proposal that clearly identifies your company's text analytics needs.
Create a request for proposal that clearly identifies your company's text analytics needs.
Helping you find a feedback analytics solution that meets your insight needs.
Helping you find a feedback analytics solution that meets your insight needs.
The busy executive's guide to customer retention
The busy executive's guide to customer retention
Make your case for feedback analytics with our free, editable presentation - available in both PowerPoint and Google Slides formats!
Make your case for feedback analytics with our free, editable presentation - available in both PowerPoint and Google Slides formats!
This comprehensive template will give you a good idea of which themes and sub-themes to consider when building your own taxonomy.
This comprehensive template will give you a good idea of which themes and sub-themes to consider when building your own taxonomy.
Find out everything you need to know about calculating the ROI of Customer Experience with this free guide. Includes spreadsheet templates!
Find out everything you need to know about calculating the ROI of Customer Experience with this free guide. Includes spreadsheet templates!
Hear how DoorDash designed a process that drives better product decisions.
Hear how DoorDash designed a process that drives better product decisions.
Discover how Hopin scaled productops as customer demand soared.
Discover how Hopin scaled productops as customer demand soared.
Hear how your can deliver a better customer experience using feedback analytics.
Hear how your can deliver a better customer experience using feedback analytics.
Matt Schoolfield, Customer Insights Manager, Greyhound and Steven Plaat, Marketing, Thematic
Matt Schoolfield, Customer Insights Manager, Greyhound and Steven Plaat, Marketing, Thematic
Dr. Alyona Medelyan - CEO, Thematic and Lynn Hunsaker - Chief Customer Officer at Clear Action
Dr. Alyona Medelyan - CEO, Thematic and Lynn Hunsaker - Chief Customer Officer at Clear Action
Dr. Alyona Medelyan - CEO, Thematic and Dr. Jenine Beekhuyzen - CEO, Adroit Research
Dr. Alyona Medelyan - CEO, Thematic and Dr. Jenine Beekhuyzen - CEO, Adroit Research
Nathan Holmberg - VP Product, Thematic and Nicolas Zawadzki - Customer Support, Thematic
Nathan Holmberg - VP Product, Thematic and Nicolas Zawadzki - Customer Support, Thematic
Agi Marx - Marketing, Thematic and Megan Burns from Experience Enterprises
Agi Marx - Marketing, Thematic and Megan Burns from Experience Enterprises
Alyona chats to Musa Hanhan, CCXP, about the individual worth of customers.
Alyona chats to Musa Hanhan, CCXP, about the individual worth of customers.
Dr. Alyona Medelyan - CEO, Thematic and Maurice FitzGerald - former VP of CX at Hewlett Packard.
Dr. Alyona Medelyan - CEO, Thematic and Maurice FitzGerald - former VP of CX at Hewlett Packard.
Dr. Alyona Medelyan - CEO, Thematic and Jeanne Bliss - CEO, Customer Bliss
Dr. Alyona Medelyan - CEO, Thematic and Jeanne Bliss - CEO, Customer Bliss
Dr. Alyona Medelyan - CEO, Thematic and Annette Franz - CEO, CX Journey
Dr. Alyona Medelyan - CEO, Thematic and Annette Franz - CEO, CX Journey
Dr. Alyona Medelyan - CEO, Thematic and Michael Lowenstein - PhD, CMC, CCXP
Dr. Alyona Medelyan - CEO, Thematic and Michael Lowenstein - PhD, CMC, CCXP
Dr. Alyona Medelyan - CEO, Thematic and Jeff Toister- Founder, Toister Performance Solutions
Dr. Alyona Medelyan - CEO, Thematic and Jeff Toister- Founder, Toister Performance Solutions
Nick Stroud - Director of Brand Loyalty at ManPowerGroup and Maurice FitzGerald - former VP of CX at Hewlett Packard
Nick Stroud - Director of Brand Loyalty at ManPowerGroup and Maurice FitzGerald - former VP of CX at Hewlett Packard
