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Buyer's Guide: Questions to ask your Feedback Analytics vendor

Make sure you find the solution for the depth of insights you'll need

How to end customer churn for good

The busy executive's guide to customer retention

Best practices for analyzing open-ended questions

Your guide to making sense of free-text feedback

Reliable and scalable analysis of Net Promoter Score verbatims

And why AI is a must for NPS surveys

5 Text Analytics Approaches: A Comprehensive Review

A review by Dr. Alyona Medelyan

How to leverage AI to improve Customer Experience

How AI analytics work to enhance your everyday brand experience

Calculating the ROI of CX: Complete Guide 2020

A comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience

Insights - LinkedIn Group & Community

'Insights' is an online community for people who specialize in the analytical side of Customer Experience and Product Experience

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Proving the ROI of CX

  • Matt Schoolfield

    Customer Insights Manager, Greyhound

  • Steven Plaat

    Marketing, Thematic

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Learn the 4 pillars of successful survey design

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Dr. Jenine Beekhuyzen

    CEO, Adroit Research

On-demand webinar

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5 Practical Ways to Influence Managers for VOC Success

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Lynn Hunsaker

    Chief Customer Officer at Clear Action

On-demand webinar

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Countering The Hidden Forces That Hurt CX Transformation

  • Agi Marx

    Marketing, Thematic

  • Megan Burns

    Experience Enterprises

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Fast Customer Insights using Thematic

  • Nathan Holmberg

    VP Product

  • Nicolas Zawadzki

    Customer Support

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Thematic Webinar: Customer-centric leadership

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Jeanne Bliss

    CEO, Customer Bliss

On-demand webinar

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How to combine science and emotion for Customer Experience Success

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Maurice FitzGerald

    former VP of CX at Hewlett Packard

On-demand webinar

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Employee Ambassadorship: optimizing customer-centric behaviour

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Michael Lowenstein

    PhD, CMC, CCXP

On-demand webinar

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Winning CX Buy-In

  • Annette Franz

    CEO, CX Journey

  • Dr. Alyona Medelyan

    CEO, Thematic

On-demand webinar

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How to leverage AI to improve Customer Experience

  • Nick Stroud

    Director of Brand Loyalty at ManPowerGroup

  • Maurice FitzGerald

    former VP of CX at Hewlett Packard

On-demand webinar

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How to Improve Customer Service with Unstructured Data

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Jeff Toister

    Founder, Toister Performance Solutions

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