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Learn from your peers, experts and influencers in customer experience, insights and analytics

Get fresh perspective on how to analyze customer feedback, build business cases, and support your business through insights

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Guides
Webinars
Community

Buyer's Guide: Questions to ask your Feedback Analytics vendor

Make sure you find the solution for the depth of insights you'll need

How to end customer churn for good

The busy executive's guide to customer retention

Best practices for analyzing open-ended questions

Your guide to making sense of free-text feedback

Reliable and scalable analysis of Net Promoter Score verbatims

And why AI is a must for NPS surveys

5 Text Analytics Approaches: A Comprehensive Review

A review by Dr. Alyona Medelyan

How to leverage AI to improve Customer Experience

How AI analytics work to enhance your everyday brand experience

Calculating the ROI of CX: Complete Guide 2020

A comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience

Insights - LinkedIn Group & Community

'Insights' is an online community for people who specialize in the analytical side of Customer Experience and Product Experience

Proving the ROI of CX

Matt Schoolfield

Customer Insights Manager, Greyhound
Steven Plaat

Marketing, Thematic

On-demand webinar

Learn the 4 pillars of successful survey design

Dr. Alyona Medelyan

CEO, Thematic
Dr. Jenine Beekhuyzen

CEO, Adroit Research

On-demand webinar

5 Practical Ways to Influence Managers for VOC Success

Dr. Alyona Medelyan

CEO, Thematic
Lynn Hunsaker

Chief Customer Officer at Clear Action

On-demand webinar

Countering The Hidden Forces That Hurt CX Transformation

Agi Marx

Marketing, Thematic
Megan Burns

Experience Enterprises

On-demand webinar

Fast Customer Insights using Thematic

Nathan Holmberg

VP Product
Nicolas Zawadzki

Customer Support

On-demand webinar

Thematic Webinar: Customer-centric leadership

Dr. Alyona Medelyan

CEO, Thematic
Jeanne Bliss

CEO, Customer Bliss

On-demand webinar

How to combine science and emotion for Customer Experience Success

Dr. Alyona Medelyan

CEO, Thematic
Maurice FitzGerald

former VP of CX at Hewlett Packard

On-demand webinar

Employee Ambassadorship: optimizing customer-centric behaviour

Dr. Alyona Medelyan

CEO, Thematic
Michael Lowenstein

PhD, CMC, CCXP

On-demand webinar

Winning CX Buy-In

Annette Franz

CEO, CX Journey
Dr. Alyona Medelyan

CEO, Thematic

On-demand webinar

How to leverage AI to improve Customer Experience

Nick Stroud

Director of Brand Loyalty at ManPowerGroup
Maurice FitzGerald

former VP of CX at Hewlett Packard

On-demand webinar

How to Improve Customer Service with Unstructured Data

Dr. Alyona Medelyan

CEO, Thematic
Jeff Toister

Founder, Toister Performance Solutions

On-demand webinar

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