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Our free helpful Buyer's Guide - with checklists!

Helping you find a feedback analytics solution that meets your insight needs

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In conversation with DoorDash

Hear how DoorDash designed a process that drives better product decisions.

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Fireside chat with Hopin

Discover how Hopin scaled productops as customer demand soared.

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In conversation with Watercare

Hear how your can deliver a better customer experience using feedback analytics.

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How to increase customer lifetime value

Alyona chats to Musa Hanhan, CCXP, about the individual worth of customers.

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How to end customer churn for good

The busy executive's guide to customer retention

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Best practices for analyzing open-ended questions

Your guide to making sense of free-text feedback

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Reliable and scalable analysis of Net Promoter Score verbatims

And why AI is a must for NPS surveys

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5 Text Analytics Approaches: A Comprehensive Review

A review by Dr. Alyona Medelyan

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How to leverage AI to improve Customer Experience

How AI analytics work to enhance your everyday brand experience

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Calculating the ROI of CX: Complete Guide 2020

A comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience

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Insights to Action Collective

Come and hang out with an ever-growing Slack community of product and CX professionals discussing ideas, sharing resources and learning to analyze and action customer feedback.

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Proving the ROI of CX

  • Matt Schoolfield

    Customer Insights Manager, Greyhound

  • Steven Plaat

    Marketing, Thematic

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Learn the 4 pillars of successful survey design

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Dr. Jenine Beekhuyzen

    CEO, Adroit Research

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5 Practical Ways to Influence Managers for VOC Success

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Lynn Hunsaker

    Chief Customer Officer at Clear Action

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Countering The Hidden Forces That Hurt CX Transformation

  • Agi Marx

    Marketing, Thematic

  • Megan Burns

    Experience Enterprises

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Fast Customer Insights using Thematic

  • Nathan Holmberg

    VP Product

  • Nicolas Zawadzki

    Customer Support

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Thematic Webinar: Customer-centric leadership

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Jeanne Bliss

    CEO, Customer Bliss

On-demand webinar

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How to combine science and emotion for Customer Experience Success

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Maurice FitzGerald

    former VP of CX at Hewlett Packard

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Employee Ambassadorship: optimizing customer-centric behaviour

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Michael Lowenstein

    PhD, CMC, CCXP

On-demand webinar

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Winning CX Buy-In

  • Annette Franz

    CEO, CX Journey

  • Dr. Alyona Medelyan

    CEO, Thematic

On-demand webinar

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How to leverage AI to improve Customer Experience

  • Nick Stroud

    Director of Brand Loyalty at ManPowerGroup

  • Maurice FitzGerald

    former VP of CX at Hewlett Packard

On-demand webinar

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How to Improve Customer Service with Unstructured Data

  • Dr. Alyona Medelyan

    CEO, Thematic

  • Jeff Toister

    Founder, Toister Performance Solutions

On-demand webinar

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