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Recent posts

Product Update: new features round-up
Product Update: new features round-up
Members Public

Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!

Feedback Analysis
Predictive Operational Data Analytics and NLP: complementary parts of the same world
Predictive Operational Data Analytics and NLP: complementary parts of the same world
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How can predictive operational data analytics and NLP work together to deliver amazing business insights?

AI & NLP
Proving the value of your CX programme
Proving the value of your CX programme
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CX programmes add value to all areas of the business - and existing ROI calculators are seldom able to offer a balanced perspective. So how can you prove the value of your CX programme?

Customer Experience
Generative AI and Feedback Analysis: security and data privacy concerns
Generative AI and Feedback Analysis: security and data privacy concerns
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How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.

AI & NLP
Scale or fail: building an infinite feedback loop
Scale or fail: building an infinite feedback loop
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Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximising the value of customer feedback for product development teams and their users.

Feedback Analysis
Establishing a customer-centric culture at your company
Establishing a customer-centric culture at your company
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A customer experience/voice of customer programme is essential for establishing a customer-centric culture at your company. Here's how to get it right.

Customer Experience
Fitness Tracker Showdown: Garmin Connect vs Strava
Fitness Tracker Showdown: Garmin Connect vs Strava
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Two of the most popular apps for fitness tracking are Strava and Garmin Connect. I've chosen to compare App Store reviews for both to see what I can discover. If a run, bike or swim isn’t recorded by an app it didn’t actually happen, right?

Feedback Analysis
How to build a feedback form: 11 customer feedback examples
How to build a feedback form: 11 customer feedback examples
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Learn how to leverage customer feedback to create a better product and enhance your customer service. Get inspired by these 11 customer feedback examples.

Feedback Analysis
4 tips to mature your VoC programme
4 tips to mature your VoC programme
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Having a VoC programme is not just listening to customers and monitoring performance. A mature programme enables you to continuously improve, driving business performance in return. So how do you move up the maturity curve?

Customer Experience
What does GPT-4 mean for Insights Professionals?
What does GPT-4 mean for Insights Professionals?
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How will GPT-4 change the work of insights professionals? Will it take over the insights and research landscape - or can we use it to our advantage?

AI & NLP
Product update: Theme Summarizer
Product update: Theme Summarizer
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Our Theme Summarizer feature is now powered by generative AI, so you can get an instant understanding of any theme in your data!

Thematic
What is it like to attend the Qualtrics X4 Summit? And is it worth it?
What is it like to attend the Qualtrics X4 Summit? And is it worth it?
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Is attending the Qualtrics X4 summit worth it? If you are thinking of attending the next X4, let me summarize my experience for you.