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Unleash the power of CX metrics with feedback analytics

Unleash the power of CX metrics with feedback analytics

NPS, CSAT, CES...it doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. If you don’t know what’s driving your CX metrics, it’s hard to replicate success, let alone find ways to improve. Through comments in customer

Alana Dell
Alana Dell
Customer Metrics

Recent posts

Unleash the power of CX metrics with feedback analytics
Unleash the power of CX metrics with feedback analytics

NPS, CSAT, CES...it doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. If you don’t know what’s driving your CX metrics, it’s hard to replicate success, let alone find ways to improve. Through comments in customer

Alana Dell
Alana Dell
Customer Metrics
How to analyze Zendesk tickets & Intercom chats for customer insights
How to analyze Zendesk tickets & Intercom chats for customer insights

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on

Alyona Medelyan PhD
Alyona Medelyan PhD
Product Experience
Community Soundbites: How we effectively share insights with the business
Community Soundbites: How we effectively share insights with the business

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. This month our members joined the call ready dive into the field of sharing insights.

Chloe Narain
Chloe Narain
Thematic
Why does text analytics have a bad reputation?
Why does text analytics have a bad reputation?

Text analytics has been around for dozens of years and several hype cycles. The most recent one, in 2020, is attributed to GPT-3, a proprietary language model. It’s basically a giant black box that costs an estimated $12 million to train. A language model means that if you give

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & NLP
What Are The Best Qualtrics Competitors And Alternatives?
What Are The Best Qualtrics Competitors And Alternatives?

Are you looking for Qualtrics alternatives? Is this because the features are not a good fit? Do you find it difficult to use? Or is the pricing the issue? In this article we’ll analyze the pros and cons of the key Qualtrics competitors to help you decide which is

Alice Longhurst-Jones
Alice Longhurst-Jones
Customer Experience
Thematic is a G2 high performer!
Thematic is a G2 high performer!

We’re delighted to announce that we have been named a High Performer in G2.com for two categories: Feedback Analytics Software and Enterprise Feedback Management. Thematic is rated as a High Performer after receiving higher ratings from verified user reviews, compared to other providers in the Feedback Analytics and

Alana Dell
Alana Dell
Thematic
Community Soundbites: How to align your CX expectations with business expectations
Community Soundbites: How to align your CX expectations with business expectations

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. The topic we explored this month was the alignment (or misalignment) between CX professionals expectations

Chloe Narain
Chloe Narain
Customer Experience
How to theme qualitative data using thematic analysis software
How to theme qualitative data using thematic analysis software

If you ever had to analyze customer feedback, you will know that the most difficult part is to create a perfect code frame. You need to understand the dataset, the stakeholders involved and the ideal outcomes of the analysis. You will have to iterate before settling on a solution, which

Alyona Medelyan PhD
Alyona Medelyan PhD
AI & NLP
How Thematic finds insights in large datasets: Analyzing 130k bank app reviews
How Thematic finds insights in large datasets: Analyzing 130k bank app reviews

Extracting key insights from large datasets sounds daunting but it doesn’t have to be. With access to the right feedback analysis software, you’re hours away from having valuable and actionable insights to power your CX interventions.   The ticket to the game is finding a partner who can funnel

Tyler Dye
Tyler Dye
Feedback Analysis
Power BI vs Tableau: What’s The Best Data Visualization Tool?
Power BI vs Tableau: What’s The Best Data Visualization Tool?

Microsoft Power BI and Tableau are both powerful business intelligence tools for data visualization. At first glance their functionality and features might look very similar. So, how do you know which is the best solution for your business? In this article we’ll reveal what data analysts really think about

Alyona Medelyan PhD
Alyona Medelyan PhD
Thematic
Product update: Our new Feedback Tool makes it easier to digest feedback
Product update: Our new Feedback Tool makes it easier to digest feedback

As the cold season starts here in New Zealand, our product team needs no further warmth than their fiery ambition to make Thematic a world-class feedback analytics solution. With that out of the way, here’s the latest Thematic product update! We’ve launched our Feedback ToolWe’ve realised that

Nigel Warren
Nigel Warren
Thematic
How to choose a survey tool to measure customer experience: the ultimate guide
How to choose a survey tool to measure customer experience: the ultimate guide

You have decided to collect feedback from your customers via a survey tool. Or, you might be looking for a new survey tool, because you are unhappy with your current setup. There's no shortage of survey solutions and customer feedback management platforms. If anything, there are too many options to

Alyona Medelyan PhD
Alyona Medelyan PhD
Surveys & Feedback Collection