The 4 biggest challenges insights & analytics professionals are facing right now (with solutions)
Some companies are seeing massive growth as a result of COVID-19. This brings its own set of challenges and opportunities for customer insights & analytics leaders. One way we’ve responded…
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4 best practice examples of customer retention
The most valuable customer is the one you never lose. Here are some best practice examples we’ve selected as a great way to build customer retention. Can you use this as inspiration to create something similar for your brand?
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Customer Experience
Tips for Customer Experience practitioners during the COVID-19 pandemic
The world has now recognised and is starting to see the devastating impact that COVID-19 (or Coronavirus) will have on…
Customer Metrics
What is Unified Data Analytics and why should you care?
Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of…
Feedback Analysis
Product Feedback: Ultimate Guide – How to Gather, Analyze & Share
How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. In this…
Recent Posts
The 4 biggest challenges insights & analytics professionals are facing right now (with solutions)
Some companies are seeing massive growth as a result of COVID-19. This brings its own set of challenges and opportunities…
Thriving During COVID-19: 10 Practical Tips from a Clinical Psychologist
Three weeks ago, my family of four was on it’s fifth day of self isolation due to Covid-19. The terrible…
Product Feedback: Ultimate Guide – How to Gather, Analyze & Share
How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. In this…
Tips for Customer Experience practitioners during the COVID-19 pandemic
The world has now recognised and is starting to see the devastating impact that COVID-19 (or Coronavirus) will have on…
Google Maps vs Waze 2020 — Analyzing 10,000 App Reviews
Do you remember last time you had to get a physical map or write down the instructions to get to…
What is Unified Data Analytics and why should you care?
Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of…
Thematic Joins Nielsen Connect Partner Network
New York, NY – Thematic today announced that it has joined the Nielsen Connect Partner Network. Enhanced by this partnership…
How To Build Your Own Feedback Analysis Solution
At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. While I’d love for everyone to…
The true cost of not understanding customer feedback
Last year was a hard one for me! To reset and recharge, I booked a 2-week retreat in a remote…