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How Conversational Analytics Works And How You Can Implement it

How Conversational Analytics Works And How You Can Implement it
Members Public

As businesses become more digital, conversations now happen across chatbots, social media, emails and messaging apps. This creates a ton of data with potential value for the business. Conversational analytics unlocks the value in this data by using AI, such as natural language processing (NLP) and machine learning, to make

Tyler Dye
Tyler Dye
AI & NLP

Recent posts

How Conversational Analytics Works And How You Can Implement it
How Conversational Analytics Works And How You Can Implement it
Members Public

As businesses become more digital, conversations now happen across chatbots, social media, emails and messaging apps. This creates a ton of data with potential value for the business. Conversational analytics unlocks the value in this data by using AI, such as natural language processing (NLP) and machine learning, to make

AI & NLP
What is Thematic Analysis? And How To Do It (Manual vs. AI)
What is Thematic Analysis? And How To Do It (Manual vs. AI)
Members Public

Discover the power of thematic analysis to unlock insights from qualitative data. Learn about manual vs. AI-powered approaches, best practices, and how Thematic software can revolutionize your analysis workflow.

Customer Experience
10 Advantages & Challenges of Thematic Analysis
10 Advantages & Challenges of Thematic Analysis
Members Public

Thematic analysis is a powerful tool for understanding the 'why' behind what people say and do. Discover the top 10 advantages and challenges, and how AI can help overcome these obstacles.

Thematic
Content Analysis vs. Thematic Analysis: A Comprehensive Guide
Content Analysis vs. Thematic Analysis: A Comprehensive Guide
Members Public

Uncover the differences between content analysis and thematic analysis, learn which method is right for your research, and discover powerful tools to streamline your analysis.

Feedback Analysis
How DoorDash Research Team Does More with Less: Fast and Flexible
How DoorDash Research Team Does More with Less: Fast and Flexible
Members Public

Discover how DoorDash's lean research team helps everyone get insights, scaling the impact of research by rethinking how they can achieve results and drive customer obsessed thinking.

Product Experience
Large Language Models for Feedback Analysis: Which ones are cutting-edge?
Large Language Models for Feedback Analysis: Which ones are cutting-edge?
Members Public

There is a lot of talk about Generative AI and Large Language Models. Analysts and vendors encourage everyone to jump on the “AI train” to save costs and upskill yourself. Practitioners share war stories of working with data scientists to test out the latest LLMs. When it comes to Gen

The ROI of VOC: 7 Expert Insights from Paul Stevenson and Rick Denton
The ROI of VOC: 7 Expert Insights from Paul Stevenson and Rick Denton
Members Public

Learn how to leverage customer feedback to improve your products, services, and bottom line with these 7 key takeaways from CX experts.

Customer Experience
17 Customer Experience Statistics: The High Cost of Neglecting CX
17 Customer Experience Statistics: The High Cost of Neglecting CX
Members Public

Don't let bad customer experience (CX) ruin your business! Learn from these 17 statistics and find out how to improve CX with AI-powered insights.

Customer Experience
Unlocking the Hidden ROI of VOC: A Comprehensive Guide
Unlocking the Hidden ROI of VOC: A Comprehensive Guide
Members Public

Discover how to unleash the true potential of your Voice of the Customer (VOC) program to drive tangible business value and growth.

Customer Experience
15 eCommerce Stats That Prove CX is a Growth Engine
15 eCommerce Stats That Prove CX is a Growth Engine
Members Public

Discover 15 eye-opening statistics that reveal how customer experience (CX) is the growth engine for eCommerce. Learn the impact of personalization, AI, omnichannel strategies, and more on revenue and customer satisfaction.

Removing the 'Pebble' to Reduce Customer Experience Friction Points
Removing the 'Pebble' to Reduce Customer Experience Friction Points
Members Public

Uncover the hidden "pebbles" eroding your customer experience. Learn how to use customer feedback and analytics to identify and remove friction points, boost loyalty, and engineer effortless experiences. Discover 7 strategies for proactive CX improvement.

Churn & Loyalty
How To Build Your Own Feedback Analysis Solution
How To Build Your Own Feedback Analysis Solution
Members Public

Plus learnings from talking to 1700+ insights & research experts over the past 8 years At Thematic, we’ve spent years designing and developing our customer feedback analysis platform. While I’d love for everyone to be using ours, I understand that you might have the resources and the time to

AI & NLP