Text Analytics Software – How to unlock the drivers behind your performance
Many organisations, large or small, gather customer feedback to improve their CX efforts and ultimately their bottom line. But gathering feedback alone can't make much of a difference. We need…
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4 best practice examples of customer retention
The most valuable customer is the one you never lose. Here are some best practice examples we’ve selected as a great way to build customer retention. Can you use this as inspiration to create something similar for your brand?
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Customer Experience
Tips for Customer Experience practitioners during the COVID-19 pandemic
The world has now recognised and is starting to see the devastating impact that COVID-19 (or Coronavirus) will have on…
Customer Metrics
What is Unified Data Analytics and why should you care?
Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of…
Feedback Analysis
Product Feedback: Ultimate Guide – How to Gather, Analyze & Share
How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. In this…
Recent Posts
Text Analytics Software – How to unlock the drivers behind your performance
Many organisations, large or small, gather customer feedback to improve their CX efforts and ultimately their bottom line. But gathering…
What is Deep Learning? A brief history, and what it means for the future
At Thematic, we have a dedicated research team that is always innovating to bring you the most accurate sentiment and…
Should you buy an integrated solution, best-in-breed, or build in house?
Being a business owner myself, and speaking to other team leads, I know that there is always this question: When…
The touchpoint NPS oxymoron – The likelihood to recommend a brand isn’t built on a single interaction
Traditionally, customer research and insights teams were tasked with capturing the voice of the customer, and generating meaningful insights to…
The Zoom Boom: Zoom’s market transformation and what the user feedback is saying
At the beginning of 2020, Zoom was a promising video telephony company with niche markets in business and higher education…
Must-Have Features in Feedback Analysis Software
8 key questions to ask a feedback analysis software vendor to help you buy a solution that delivers true ROI…
The 4 biggest challenges insights & analytics professionals are facing right now (with solutions)
Some companies are seeing massive growth as a result of COVID-19. This brings its own set of challenges and opportunities…
Thriving During COVID-19: 10 Practical Tips from a Clinical Psychologist
Three weeks ago, my family of four was on it’s fifth day of self isolation due to Covid-19. The terrible…
Product Feedback: Ultimate Guide – How to Gather, Analyze & Share
How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. In this…