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Thematic

76 Posts
How Watercare drives customer excellence with VoC and Thematic
How Watercare drives customer excellence with VoC and Thematic
Members Public

When two major storms wreaked havoc on Auckland and Watercare’s infrastructurem the utility went through a CX crisis. With a massive influx of calls to their support center, Thematic helped them get inisghts from this data to forge a new approach to restore services and satisfaction levels.

Customer Journeys
Product Update - Exporting data, Auditing Answers and More
Product Update - Exporting data, Auditing Answers and More
Members Public

Our product team have been super busy shipping new features and updates! We’re on a mission to give you greater access to and control over your data, including exporting custom tables in a csv file, pre-cleaning data and auditing the use of Answers. Read on to get the details,

Thematic
Why Thematic is superior to OpenAI for analyzing feedback
Why Thematic is superior to OpenAI for analyzing feedback
Members Public

ChatGPT is a powerful tool but isn't capable of the accurate and detailed analysis you can achieve with a specialized feedback analysis tool. Discover how ChatGPT can help, what to watch out for and how to overcome the limitations with Thematic.

AI & NLP
Product Update: Summarizer and Quick Filters
Product Update: Summarizer and Quick Filters
Members Public

Early this year we shipped a Generative AI feature that creates summaries of any data point for our users. Over the months, we've iterated to get the quality up and add them in different parts of the product. We’ve been delighted to hear how they're helping our customers: "Summaries

Product Updates
Travel sites go head to head: Expedia vs Booking.com
Travel sites go head to head: Expedia vs Booking.com
Members Public

Both Booking.com and Expedia are popular travel booking apps. But which is the best? We took a look at thousands of reviews to find out.

Feedback Analysis
How to validate your AI-driven insights
How to validate your AI-driven insights
Members Public

AI-driven insights are a powerful tool to enable analysts to extract value from qualitative data like user feedback. Here's how to build confidence in the results!

AI & NLP
How Thematic helped me find the best AI chatbot
How Thematic helped me find the best AI chatbot
Members Public

Using Thematic, our Product Director compares popular iOS Apps Ask AI and Bing. Which comes out on top?

Feedback Analysis
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Members Public

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards!

Thematic
How do users feel about Twitter rebranding to X?
How do users feel about Twitter rebranding to X?
Members Public

With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.

Feedback Analysis
Pioneering the future of customer feedback analytics: an interview with Alyona Medelyan
Pioneering the future of customer feedback analytics: an interview with Alyona Medelyan
Members Public

Read Upsilon's interview with Alyona and discover how she got started in the world of feedback analytics - and built Thematic!

Thematic
Scale or fail: 
Building an infinite customer feedback loop with AI
Scale or fail: Building an infinite customer feedback loop with AI
Members Public

Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.

Thematic
The future of feedback: introducing Answers
The future of feedback: introducing Answers
Members Public

Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!

AI & NLP