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Thematic

73 Posts
Why Thematic is superior to OpenAI for analysing feedback
Why Thematic is superior to OpenAI for analysing feedback
Members Public

ChatGPT is a powerful tool but isn't capable of the accurate and detailed analysis you can achieve with a specialized feedback analysis tool. Discover how ChatGPT can help, what to watch out for and how to overcome the limitations with Thematic.

AI & NLP
Travel sites go head to head: Expedia vs Booking.com
Travel sites go head to head: Expedia vs Booking.com
Members Public

Both Booking.com and Expedia are popular travel booking apps. But which is the best? We took a look at thousands of reviews to find out.

Feedback Analysis
How to validate your AI-driven insights
How to validate your AI-driven insights
Members Public

AI-driven insights are a powerful tool to enable analysts to extract value from qualitative data like user feedback. Here's how to build confidence in the results!

AI & NLP
How Thematic helped me find the best AI chatbot
How Thematic helped me find the best AI chatbot
Members Public

Using Thematic, our Product Director compares popular iOS Apps Ask AI and Bing. Which comes out on top?

Feedback Analysis
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Members Public

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards!

Thematic
How do users feel about Twitter rebranding to X?
How do users feel about Twitter rebranding to X?
Members Public

With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.

Feedback Analysis
Pioneering the future of customer feedback analytics: an interview with Alyona Medelyan
Pioneering the future of customer feedback analytics: an interview with Alyona Medelyan
Members Public

Read Upsilon's interview with Alyona and discover how she got started in the world of feedback analytics - and built Thematic!

Thematic
Scale or fail: 
Building an infinite customer feedback loop with AI
Scale or fail: Building an infinite customer feedback loop with AI
Members Public

Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.

Thematic
The future of feedback: introducing Answers
The future of feedback: introducing Answers
Members Public

Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!

AI & NLP
Product Update: Chart Exports
Product Update: Chart Exports
Members Public

We've heard from customers that they want to be able to share the impactful visuals in Thematic more widely, more easily - and now you can!

Customer Metrics
Product Update: Feedback Summarizer
Product Update: Feedback Summarizer
Members Public

Summarize your data throughout the platform, to instantly understand what matters most to customers, as well as how and why it's changing.

AI & NLP
Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback
Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback
Members Public

We're thrilled to introduce our refreshed visual brand. In this post, we're sharing the "why" behind the update, the thoughtful design choices, and more.

Thematic