Thematic works for all kinds of customer feedback. Our API and one click integrations make it simple to add your surveys, online reviews, product feeedback, social media and CRM data to analyze your customers needs and perceptions.
With our AI-assisted tools, define the filters and set up the variables you want to analyze, whether your feedback is in English or español.
Speed up the analysis of your reviews, surveys and more while uncovering high quality of insights into customer needs.
With best-in-class Generative AI and technology, Thematic tames and structures your feedback, without any coding or training of models: Our theme editor tool puts you in the driver seat, making it easy to validate the themes and guide the AI to make refinements.
Use dashboards and our analysis suite to build insights reports for executives, product, operations and front line staff Or use Answers to type in your question, and get a detailed answer, with visualizations and verbatim evidence.
Identify and understand what's driving the changes in your metrics. Discover the needs and issues for different customer segments, Track reactions to new features and more.
Thematic were able to identify new insights I hadn't seen before, plus we could easily drill into themes and look at how they impact our scores. They saved months of custom analysis.
Robbie Allan
Director of Product, Intercom
The results are the best I have seen from any software solution I have tested, by a clear margin.
Maurice Fitzgerald
VP Customer Experience Hewlett-Packard
With Thematic we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want.”
Sam Stokes
Director of CX at Melodics
