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AI & NLP

42 Posts
Predictive Operational Data Analytics and NLP: complementary parts of the same world
Predictive Operational Data Analytics and NLP: complementary parts of the same world
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How can predictive operational data analytics and NLP work together to deliver amazing business insights?

AI & NLP
Generative AI and Feedback Analysis: security and data privacy concerns
Generative AI and Feedback Analysis: security and data privacy concerns
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How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.

AI & NLP
What does GPT-4 mean for Insights Professionals?
What does GPT-4 mean for Insights Professionals?
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How will GPT-4 change the work of insights professionals? Will it take over the insights and research landscape - or can we use it to our advantage?

AI & NLP
AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders
AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders
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How are insights leaders using AI to help them be more successful? Several thought leaders shared their perceptions with us at TMRE 2023 - here are 5 key considerations.

AI & NLP
AI-powered, human enhanced!
How to take feedback analytics to the next level
AI-powered, human enhanced! How to take feedback analytics to the next level
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Can you trust AI when you don't understand the way it makes decisions? Or do you need control? Learn how AI and people can collaborate to get the best insights from feedback faster.

AI & NLP
Thematic analysis: an overview
Thematic analysis: an overview
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When you have a lot of text feedback, how do you begin to make sense of it all? One of the best approaches is thematic analysis.

AI & NLP
Know what great looks like: building trust in text analytics software
Know what great looks like: building trust in text analytics software
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When it comes to analyzing feedback, AI can be your best friend. But can you trust text analytics software if you don’t understand how it works?

Feedback Analysis
Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)
Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)
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When we conduct research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. Qualitative data is typically generated through: * Interview transcripts * Surveys with open-ended questions * Contact center transcripts * Texts and documents * Audio and video recordings * Observational notes Compared to quantitative data, which captures

Feedback Analysis
Why does text analytics have a bad reputation?
Why does text analytics have a bad reputation?
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Text analytics has been around for dozens of years and several hype cycles. The most recent one, in 2020, is attributed to GPT-3, a proprietary language model. It’s basically a giant black box that costs an estimated $12 million to train. A language model means that if you give

AI & NLP
How to theme qualitative data using thematic analysis software
How to theme qualitative data using thematic analysis software
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Become a qualitative theming pro! Creating a perfect code frame is hard, but thematic analysis software makes the process much easier.

AI & NLP
What the latest AI model GPT-3 means for Customer Feedback Analysis
What the latest AI model GPT-3 means for Customer Feedback Analysis
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What is GPT-3 exactly? And what does this new AI model mean for customer feedback analysis?

AI & NLP
Text Analytics Software – How to unlock the drivers behind your performance
Text Analytics Software – How to unlock the drivers behind your performance
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Many organisations, large or small, gather customer feedback to improve their CX efforts and ultimately their bottom line. But gathering feedback alone can’t make much of a difference. We need to analyze our feedback to discover insights that inspire us to drive action at our organisations. Enter; Text Analytics

AI & NLP