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AI & NLP

46 Posts
How to validate your AI-driven insights
How to validate your AI-driven insights
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AI-driven insights are a powerful tool to enable analysts to extract value from qualitative data like user feedback. Here's how to build confidence in the results!

AI & NLP
How will LLMs change Customer Experience?
How will LLMs change Customer Experience?
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If you work in customer experience (CX), this article is for you. Explore how LLMs are poised to make a radical difference in CX and beyond.

AI & NLP
The future of feedback: introducing Answers
The future of feedback: introducing Answers
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Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!

AI & NLP
Product Update: Feedback Summarizer
Product Update: Feedback Summarizer
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Summarize your data throughout the platform, to instantly understand what matters most to customers, as well as how and why it's changing.

AI & NLP
Predictive Operational Data Analytics and NLP: complementary parts of the same world
Predictive Operational Data Analytics and NLP: complementary parts of the same world
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How can predictive operational data analytics and NLP work together to deliver amazing business insights?

AI & NLP
Generative AI and Feedback Analysis: security and data privacy concerns
Generative AI and Feedback Analysis: security and data privacy concerns
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How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.

AI & NLP
What does GPT-4 mean for Insights Professionals?
What does GPT-4 mean for Insights Professionals?
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How will GPT-4 change the work of insights professionals? Will it take over the insights and research landscape - or can we use it to our advantage?

AI & NLP
AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders
AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders
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How are insights leaders using AI to help them be more successful? Several thought leaders shared their perceptions with us at TMRE 2023 - here are 5 key considerations.

AI & NLP
AI-powered, human enhanced!
How to take feedback analytics to the next level
AI-powered, human enhanced! How to take feedback analytics to the next level
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Can you trust AI when you don't understand the way it makes decisions? Or do you need control? Learn how AI and people can collaborate to get the best insights from feedback faster.

AI & NLP
Thematic analysis: an overview
Thematic analysis: an overview
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When you have a lot of text feedback, how do you begin to make sense of it all? One of the best approaches is thematic analysis.

AI & NLP
Know what great looks like: building trust in text analytics software
Know what great looks like: building trust in text analytics software
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When it comes to analyzing feedback, AI can be your best friend. But can you trust text analytics software if you don’t understand how it works?

Feedback Analysis
Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)
Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)
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When we conduct qualitative methods of research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. Qualitative data is typically generated through: * Interview transcripts * Surveys with open-ended questions * Contact center transcripts * Texts and documents * Audio and video recordings * Observational notes Compared to quantitative

Feedback Analysis