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Alice Longhurst
What is the Voice of Customer (VoC)? Start A Program Easily
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Listening to your customers is now more important than ever. According to a recent McKinsey report, improving customer care is the fastest-growing priority for customer care leaders. And Voice of Customer (VoC) programs are among the most effective tools in the box. Voice of Customer (VoC) is all about tuning
The Top AI Text Analysis Tools You Should Be Using
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With 175 Zettabytes of data predicted to be generated by 2025, AI text analytics is a game-changer. AI text analysis tools help turn this overwhelming data into valuable insights. And these enable us to make smarter decisions and spark innovation. Virtually any business or organization dealing with large volumes of
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