Archives by: Edward Hu

The 3 Biggest Challenges Facing CX Teams In 2019

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organization dedicated to cultivating the CX profession. Check them out. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. As a first time attendee, I was exposed to the challenges that a modern CX team are face. Such as: proving customer experience ROI…

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Four Ways Insurers can Leverage AI Powered Text Analytics

Thematic participated in the OnRamp Insurance Conference in snowy Minneapolis last month. The event brought together some of nations premier insurers, investors and startups to discuss innovation occurring in fin-tech and insure-tech. Many of the insurance providers have even established corporate venture capital arms to invest in the technology and service companies that enhance insurance buying, underwriting, and claims. During the event, Thematic met with many insurers who were ready to use AI/ML to help…

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Customer Experience Champions: Best Practices from the CX Veterans

I’ve just returned for Corinium’s Chief Customer Officers and Influencers conference in Atlanta. As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” It was humbling to meet these experts. The experience inspired me to share some of the Customer Experience best practices that we discussed.

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Customer Experience Update