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Edward Hu

Edward Hu

2 Posts
The 3 Biggest Challenges Facing CX Teams In 2019
The 3 Biggest Challenges Facing CX Teams In 2019

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organization dedicated to cultivating the CX profession. Check them out. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and

Customer Experience
Four Ways Insurers can Leverage AI Powered Text Analytics
Four Ways Insurers can Leverage AI Powered Text Analytics

Thematic participated in the OnRamp Insurance Conference in snowy Minneapolis last month. The event brought together some of nations premier insurers, investors and startups to discuss innovation occurring in fin-tech and insure-tech. Many of the insurance providers have even established corporate venture capital arms to invest in the technology and

Customer Experience