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Joseph Michelli

Joseph Michelli

1 Post
The key to Customer Experience excellence - effective listening

The key to Customer Experience excellence - effective listening

Maybe it is an occupational hazard, but every time I receive service, I make two snap decisions: Does this company know how to care for my presenting need? Does this company care about me? I carry that evaluation process through every touchpoint with a brand including if/how they solicit

Joseph Michelli
Joseph Michelli
Customer Experience