Focus on critical Voice of Customer issues - do more with less Paid Members Public
How do you focus on just the critical issues when you’re analyzing VOC insights? Here, we look at the Pareto principle. This is part 4 of our blog series from our webinar “5 practical ways to influence managers for Voice of Customer (VOC) success”, by myself and Dr. Alyona
How to tell your Voice of Customer story with pattern discovery Paid Members Public
Here, we’ll give some examples of how to tell the story of your VOC compellingly to your stakeholders that you are trying to influence, to ensure you have a successful VOC programme. This is part 3 of our blog series from our webinar “5 practical ways to influence managers
Motivate stakeholders for VOC using customer lifetime value Paid Members Public
Consider these factors when using VOC insights to motivate stakeholders and prioritize tasks, focusing particularly on customer lifetime value.
