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How Watercare drive customer excellence with VoC and Thematic

How Watercare drive customer excellence with VoC and Thematic
Members Public

Watercare, New Zealand's largest water and wastewater utility, are responsible for bringing clean water to people and managing the waste water systems that safeguard the Auckland environment and citizen health. On a typical day, Aucklanders don’t say much to Watercare. Water as a sector gets taken for granted, with

Alana Dell
Alana Dell
Customer Journeys

Recent posts

Travel sites go head to head: Expedia vs Booking.com
Travel sites go head to head: Expedia vs Booking.com
Members Public

Both Booking.com and Expedia are popular travel booking apps. But which is the best? We took a look at thousands of reviews to find out.

Feedback Analysis
How to validate your AI-driven insights
How to validate your AI-driven insights
Members Public

AI-driven insights are a powerful tool to enable analysts to extract value from qualitative data like user feedback. Here's how to build confidence in the results!

AI & NLP
How Thematic helped me find the best AI chatbot
How Thematic helped me find the best AI chatbot
Members Public

Using Thematic, our Product Director compares popular iOS Apps Ask AI and Bing. Which comes out on top?

Feedback Analysis
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Members Public

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards!

Thematic
What is a feedback loop and how does it work?
What is a feedback loop and how does it work?
Members Public

Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.

Customer Experience
How do users feel about Twitter rebranding to X?
How do users feel about Twitter rebranding to X?
Members Public

With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.

Feedback Analysis
Understanding Qualitative vs Quantitative Data
Understanding Qualitative vs Quantitative Data
Members Public

Understanding how to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Here's what you need to know.

Feedback Analysis
Pioneering the future of customer feedback analytics: an interview with Alyona Medelyan
Pioneering the future of customer feedback analytics: an interview with Alyona Medelyan
Members Public

Read Upsilon's interview with Alyona and discover how she got started in the world of feedback analytics - and built Thematic!

Thematic
How will LLMs change Customer Experience?
How will LLMs change Customer Experience?
Members Public

If you work in customer experience (CX), this article is for you. Explore how LLMs are poised to make a radical difference in CX and beyond.

AI & NLP
Scale or fail: 
Building an infinite customer feedback loop with AI
Scale or fail: Building an infinite customer feedback loop with AI
Members Public

Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.

Thematic
The future of feedback: introducing Answers
The future of feedback: introducing Answers
Members Public

Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!

AI & NLP
8 Voice of Customer Tools to Monitor Customer Experience
8 Voice of Customer Tools to Monitor Customer Experience
Members Public

Voice of customer tools collect and analyze customer feedback, then turn it into data you can use to grow your business. Discover the best VoC tools on the market.

Customer Metrics