AI & Tech
Read articles and blog posts to understand how AI and technology is used to analyze unstructured feedback data at scale. Keep up to date with the latest in AI technology, including LLMs, Machine Learning, NLP, Prompt Engineering and more.
Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic) Paid Members Public
See Thematic in Action Experience the power of AI Try Thematic See Thematic in Action Experience the power of AI Try Thematic
How Thematic Uses Cassie Kozyrkov’s 3 Criteria to Validate Its AI System Paid Members Public
We decided to apply the “Kozyr criteria” to Thematic’s AI-powered feedback analytics tool to find out whether it would pass the test.
How Conversational Analytics Works And How You Can Implement it Paid Members Public
Conversational analytics uses AI to turn customer interactions into real-time insights, improving support, experience, and decision-making.
Thematic Analysis: An Overview + Guide Paid Members Public
Explore how thematic analysis can help you uncover valuable insights from qualitative data. Compare manual and AI-driven methods, discover best practices, and see how Thematic software can streamline your analysis process.
5 practical use cases of customer sentiment analysis for NPS Paid Members Public
In our article about why customer sentiment analysis matters, we introduced you to Maya Angelou's famous quote: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” We even gave you PwC's findings that 32% of customers would
The Top AI Text Analysis Tools You Should Be Using Paid Members Public
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Customer Experience Analysis: How To Measure & Improve CX Paid Members Public
What to consider when evaluating a customer experience analytics solution, and how to use customer insights.
Automated Sentiment Analysis: Why Use It and How to Get Started Paid Members Public
Find out how automated sentiment analysis efficiently analyzes customer feedback, uncovers insights, and improves customer experience for you.
