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Feedback Analysis

81 Posts
Product Update: new features round-up
Product Update: new features round-up
Members Public

Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!

Feedback Analysis
Scale or fail: building an infinite feedback loop
Scale or fail: building an infinite feedback loop
Members Public

Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximising the value of customer feedback for product development teams and their users.

Feedback Analysis
Fitness Tracker Showdown: Garmin Connect vs Strava
Fitness Tracker Showdown: Garmin Connect vs Strava
Members Public

Two of the most popular apps for fitness tracking are Strava and Garmin Connect. I've chosen to compare App Store reviews for both to see what I can discover. If a run, bike or swim isn’t recorded by an app it didn’t actually happen, right?

Feedback Analysis
How to build a feedback form: 11 customer feedback examples
How to build a feedback form: 11 customer feedback examples
Members Public

Learn how to leverage customer feedback to create a better product and enhance your customer service. Get inspired by these 11 customer feedback examples.

Feedback Analysis
4 tips to mature your VoC programme
4 tips to mature your VoC programme
Members Public

Having a VoC programme is not just listening to customers and monitoring performance. A mature programme enables you to continuously improve, driving business performance in return. So how do you move up the maturity curve?

Customer Experience
6 ways product managers can leverage feedback analytics software
6 ways product managers can leverage feedback analytics software
Members Public

Feedback analytics software makes it easy for product managers to get a better understanding of what works (and what doesn't!) for their users. Find out how this helps build better products!

Feedback Analysis
Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian
Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian
Members Public

Atlassian has to make sense of disparate customer datasets across all of its products. With Thematic, they can drill down into the detail, finding exactly where a problem originates and what needs to be fixed.

Feedback Analysis
How to build a customer feedback taxonomy
How to build a customer feedback taxonomy
Members Public

What's the right way to build a feedback taxonomy? At Thematic, we’ve seen over a hundred teams build theirs using our solution. Read on to discover our learnings!

Thematic
Building a case for feedback analytics
Building a case for feedback analytics
Members Public

You might already be sold on feedback analytics software - welcome to the club! But now you need to prove that it's a worthwhile investment. We've put together this post to help you build a business case for feedback analytics.

Feedback Analysis
The best text analytics software platforms (2022)
The best text analytics software platforms (2022)
Members Public

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company.

Product Experience
AI-powered, human enhanced!
How to take feedback analytics to the next level
AI-powered, human enhanced! How to take feedback analytics to the next level
Members Public

Can you trust AI when you don't understand the way it makes decisions? Or do you need control? Learn how AI and people can collaborate to get the best insights from feedback faster.

AI & NLP
Do you have concerns about feedback analytics? We have the answers!
Do you have concerns about feedback analytics? We have the answers!
Members Public

We understand if you have some concerns about how Thematic can work for you, but we’re keen to put your fears to rest! Here are some of the biggest concerns our prospective customers bring to us, and how we eliminate each and every one.

Feedback Analysis