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Feedback Analysis

95 Posts
Why Thematic is superior to OpenAI for analysing feedback
Why Thematic is superior to OpenAI for analysing feedback
Members Public

ChatGPT is a powerful tool but isn't capable of the accurate and detailed analysis you can achieve with a specialized feedback analysis tool. Discover how ChatGPT can help, what to watch out for and how to overcome the limitations with Thematic.

AI & NLP
Qualitative Feedback: Examples, Types & Analysis
Qualitative Feedback: Examples, Types & Analysis
Members Public

Learn about qualitative feedback examples and types. Explore how businesses navigate the diverse landscape of customer insights from various sources.

AI & NLP
The Primary Methods of Qualitative Data Analysis
The Primary Methods of Qualitative Data Analysis
Members Public

In academic research as well as in the business landscape, qualitative data analysis plays a crucial role in understanding and interpreting non-numerical data. Qualitative data analysis helps us make sense of the stories and personal narratives. In the business context, qualitative data analysis turns customer feedback into an in-depth understanding

AI & NLP
Travel sites go head to head: Expedia vs Booking.com
Travel sites go head to head: Expedia vs Booking.com
Members Public

Both Booking.com and Expedia are popular travel booking apps. But which is the best? We took a look at thousands of reviews to find out.

Feedback Analysis
How to validate your AI-driven insights
How to validate your AI-driven insights
Members Public

AI-driven insights are a powerful tool to enable analysts to extract value from qualitative data like user feedback. Here's how to build confidence in the results!

AI & NLP
How Thematic helped me find the best AI chatbot
How Thematic helped me find the best AI chatbot
Members Public

Using Thematic, our Product Director compares popular iOS Apps Ask AI and Bing. Which comes out on top?

Feedback Analysis
What is a feedback loop and how does it work?
What is a feedback loop and how does it work?
Members Public

Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.

Customer Experience
How do users feel about Twitter rebranding to X?
How do users feel about Twitter rebranding to X?
Members Public

With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.

Feedback Analysis
Understanding Qualitative vs Quantitative Data
Understanding Qualitative vs Quantitative Data
Members Public

Understanding how to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Here's what you need to know.

Feedback Analysis
Scale or fail: 
Building an infinite customer feedback loop with AI
Scale or fail: Building an infinite customer feedback loop with AI
Members Public

Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.

Thematic
The future of feedback: introducing Answers
The future of feedback: introducing Answers
Members Public

Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!

AI & NLP
8 Voice of Customer Tools to Monitor Customer Experience
8 Voice of Customer Tools to Monitor Customer Experience
Members Public

Voice of customer tools collect and analyze customer feedback, then turn it into data you can use to grow your business. Discover the best VoC tools on the market.

Customer Metrics