Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!
Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximising the value of customer feedback for product development teams and their users.
Two of the most popular apps for fitness tracking are Strava and Garmin Connect. I've chosen to compare App Store reviews for both to see what I can discover. If a run, bike or swim isn’t recorded by an app it didn’t actually happen, right?
Learn how to leverage customer feedback to create a better product and enhance your customer service. Get inspired by these 11 customer feedback examples.
Having a VoC programme is not just listening to customers and monitoring performance. A mature programme enables you to continuously improve, driving business performance in return. So how do you move up the maturity curve?
Feedback analytics software makes it easy for product managers to get a better understanding of what works (and what doesn't!) for their users. Find out how this helps build better products!
Atlassian has to make sense of disparate customer datasets across all of its products. With Thematic, they can drill down into the detail, finding exactly where a problem originates and what needs to be fixed.
What's the right way to build a feedback taxonomy? At Thematic, we’ve seen over a hundred teams build theirs using our solution. Read on to discover our learnings!
You might already be sold on feedback analytics software - welcome to the club! But now you need to prove that it's a worthwhile investment. We've put together this post to help you build a business case for feedback analytics.
Join our growing mailing list of over 5,000 professionals getting more value out of customer feedback
Welcome to the community
When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company.
Can you trust AI when you don't understand the way it makes decisions? Or do you need control? Learn how AI and people can collaborate to get the best insights from feedback faster.
We understand if you have some concerns about how Thematic can work for you, but we’re keen to put your fears to rest! Here are some of the biggest concerns our prospective customers bring to us, and how we eliminate each and every one.