How to combine science and emotion for Customer Experience success Paid Members Public
Recently we spoke to Customer Experience (CX) legend Maurice Fitzgerald, the former VP of Customer Experience at HP, author of 4 books on the subject of customer experience strategy and Net Promoter Score, and global keynote speaker. These are the highlights from our webinar with Maurice, “How to combine science
How Greyhound reduces analytics time tenfold with Thematic Text Analytics Paid Members Public
A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. We spoke with Matthew Schoolfield, the Manager for
Deep-dive into customer feedback for 4 luxury brands – what can they improve? Paid Members Public
We’ve used the AI powers of Thematic to see whether we can find any juicy insights in customer feedback, and here’s what we found. We’ve analyzed 16335 publicly available online reviews for 4 brands which often come to mind when thinking “luxury, global fashion brands”: Louis Vuitton
Customer-centric leadership - Lessons from Jeanne Bliss [video] Paid Members Public
If you missed our webinar “Customer-centric leadership – Lessons from Jeanne Bliss, catch the recording here! Who’s doing the talking? * Jeanne Bliss, CEO, Customer Bliss: She’s not only driven a 95% loyalty rate at Land’s End and Microsoft, but also written successful books including “Chief Customer Officer 2.
How to make your life easier, as a consumer insights professional Paid Members Public
You may have heard of Art.com; the online e-commerce platform that brings easily accessible, top-notch art to everyone. The company has gone through a lot of changes recently, in a short amount of time. Being tasked with upgrading the quality of their consumer insights, and the way Art.com
Melodics' big Aha! moments through analyzing customer feedback Paid Members Public
It’s always inspiring to hear how our Thematic clients are able to leverage insights derived from analyzing customer feedback. I’d like to share with you the story of how Melodics got some pretty big Aha! moments when they started digging deeper into their feedback data. Melodics Music is
5 practical ways to influence managers for Voice of Customer success [video] Paid Members Public
If you missed our popular webinar on 5 Practical Ways to Influence Managers for VOC Success, catch the recording here! In this webinar recording, we go through 5 essential and practical tools, see below for more info. You’ll learn: * How to speak in your stakeholders’ language to make your
5 practical ways to influence managers for Voice of Customer success [video] Paid Members Public
If you missed our popular webinar on 5 Practical Ways to Influence Managers for VOC Success, catch the recording here! In this webinar recording, we go through 5 essential and practical tools, see below for more info. You’ll learn: * How to speak in your stakeholders’ language to make your
