Alice Longhurst

Alice digs deep into our data and analysis to share useful and actionable insights for CX, insights & analytics professionals.

AI Sentiment Analysis tools help make sense of vast quantities of customer feedback.

Most Popular Sentiment Analysis Tools (+ AI Tools) Members Public

The top traditional and AI sentiment analysis tools that are shaping the way we analyze text.

Alice Longhurst
Alice Longhurst
Sentiment Analysis
VoC Analytics tools enable organizations to better understand their customers.

The Best VoC Analytics Tools: Analyze Feedback Easily Members Public

The best VoC analytics tools for creating surveys, collecting customer feedback, performing AI analysis, and more.

Alice Longhurst
Alice Longhurst
Voice of Customer
An abstract image representing a Voice of Customer strategy.

Creating a Voice of Customer Strategy: 8 Clear Steps Members Public

In this guide, we'll walk you through 8 clear steps to build a VoC strategy that not only listens but leads.

Alice Longhurst
Alice Longhurst
Voice of Customer
Graphic representing a holistic approach to Voice of Customer Analytics.

Simple Guide to Voice of Customer Analytics: Tools & Strategies Members Public

Analyzing your customer feedback gives you actionable, targeted insights that help you fine-tune strategies, enhance customer experiences, and fuel real growth.

Alice Longhurst
Alice Longhurst
Voice of Customer
AI text analysis tools make it much easier to analyze customer feedback.

The Top 11 Voice of Customer (VoC) Tools Members Public

Voice of customer tools collect and analyze customer feedback, then turn it into data you can use to grow your business. Discover the best VoC tools on the market.

Alice Longhurst
Alice Longhurst
Data analytics

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