Alice Longhurst

Alice digs deep into our data and analysis to share useful and actionable insights for CX, insights & analytics professionals.

Graphic representing a holistic approach to Voice of Customer Analytics.

Simple Guide to Voice of Customer Analytics: Tools & Strategies Members Public

Analyzing your customer feedback gives you actionable, targeted insights that help you fine-tune strategies, enhance customer experiences, and fuel real growth.

Alice Longhurst
Alice Longhurst
Voice of Customer
AI text analysis tools make it much easier to analyze customer feedback.

The Top 11 Voice of Customer (VoC) Tools Members Public

Voice of customer tools collect and analyze customer feedback, then turn it into data you can use to grow your business. Discover the best VoC tools on the market.

Alice Longhurst
Alice Longhurst
Data analytics

What is the Voice of Customer (VoC)? Start A Program Easily Members Public

Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. What's inside: * Easy-to-follow VoC strategies * Tips for analyzing feedback * Plus: Bonus VoC checklist Download your free copy today! Voice of Customer Made

Alice Longhurst
Alice Longhurst
Product Experience
AI text analysis tools make it much easier to analyze customer feedback.

The Top AI Text Analysis Tools You Should Be Using Members Public

With 175 Zettabytes of data predicted to be generated by 2025, AI text analytics is a game-changer. AI text analysis tools help turn this overwhelming data into valuable insights. And these enable us to make smarter decisions and spark innovation. Virtually any business or organization dealing with large volumes of

Alice Longhurst
Alice Longhurst
AI & Tech