Customer Experience Analytics (CXA) is key to understanding why customers buy or churn. This guide will help you use your use customer data to get insights and understanding to drive better business decisions and improve revenue.
Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.
Easily access and analyse feedback data by asking questions and receiving narrative answers. Get what you need from feedback data, instantly!
Voice of customer tools collect and analyze customer feedback, then turn it into data you can use to grow your business. Discover the best VoC tools on the market.
We've heard from customers that they want to be able to share the impactful visuals in Thematic more widely, more easily - and now you can!
Summarize your data throughout the platform, to instantly understand what matters most to customers, as well as how and why it's changing.
We're thrilled to introduce our refreshed visual brand. In this post, we're sharing the "why" behind the update, the thoughtful design choices, and more.
Discover our newest feature updates, including Theme Discovery, Advanced Search, Data Volume alerts, and Improved Example Comments, designed to make analyzing customer feedback easier and more insightful than ever!
How can predictive operational data analytics and NLP work together to deliver amazing business insights?
CX programmes add value to all areas of the business - and existing ROI calculators are seldom able to offer a balanced perspective. So how can you prove the value of your CX programme?
How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.
Responsible for People and Customer Insights at Atlassian, Jae shares what Atlassian has learned about maximizing the value of customer feedback for product development teams and their users.
A customer experience/voice of customer programme is essential for establishing a customer-centric culture at your company. Here's how to get it right.