Feedback Analysis
How Conversational Analytics Works And How You Can Implement it Paid Members Public
Conversational analytics uses AI to turn customer interactions into real-time insights, improving support, experience, and decision-making.
5 Text Analytics Approaches: A Comprehensive Review Paid Members Public
Businesses generate massive amounts of text data—from customer feedback and online reviews to survey responses and social media comments. But without the right tools, making sense of all this information can be overwhelming. This is where text analytics comes in. Text analytics is the process of extracting meaningful insights
Top 8 Text Analytics Software Platforms (2025) Paid Members Public
Discover the best text analytics software for 2025, featuring tools for NLP, sentiment analysis, and trend identification.
Thematic Analysis vs. Sentiment Analysis: Why Thematic Analysis Wins Paid Members Public
Discover how thematic analysis outperforms sentiment analysis in uncovering hidden trends, delivering actionable insights, and adapting to evolving customer feedback. Learn how to leverage both methods for comprehensive customer understanding.
What is customer sentiment analysis and why should your business care? Paid Members Public
If you are curious about how you'll get to know what your customers truly feel, you need customer sentiment analysis. It’s the process of analyzing feedback to see if customer sentiment is positive, negative, or neutral and, more importantly, why they feel that way. “People will forget what you
How to Analyze Survey Data: Best Practices for Survey Analysis Paid Members Public
If you’ve ever stared at an Excel sheet filled with thousands of rows of survey data and not known what to do, you’re not alone. Use this post as a guide to lead the way to execute best practice survey analysis.
Review Analysis: How to Analyze Customer & Product Reviews Paid Members Public
What review analysis is and how businesses use it to make better, data-driven decisions.
How accurate is Thematic at analyzing customer feedback? Paid Members Public
In discussions with potential customers, we often hear the question, "How accurate is Thematic at analyzing my open-ended feedback?" Here is why they are asking this question: “Manual analysis is the most accurate, but it doesn't scale. I tried different solutions. My CX platform produces generic results that aren’t