Voice of Customer
Discover articles that explain and delve into Voice of the Customer” (VoC) programs. Identify and understand major challenges to sharing your customers' voice, and the solutions you can implement to overcome these.
Voice of Customer Examples: How Different Industries Use VoC Insights Paid Members Public
Explore real-world examples of how various industries can use voice of the customer (VOC) insights to improve CX and business performance.
The Best VoC Analytics Tools: Analyze Feedback Easily Paid Members Public
The best VoC analytics tools for creating surveys, collecting customer feedback, performing AI analysis, and more.
Creating a Voice of Customer Strategy: 8 Clear Steps Paid Members Public
In this guide, we'll walk you through 8 clear steps to build a VoC strategy that not only listens but leads.
Simple Guide to Voice of Customer Analytics: Tools & Strategies Paid Members Public
Analyzing your customer feedback gives you actionable, targeted insights that help you fine-tune strategies, enhance customer experiences, and fuel real growth.
What is the Voice of Customer (VoC)? Start A Program Easily Paid Members Public
Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. What's inside: * Easy-to-follow VoC strategies * Tips for analyzing feedback * Plus: Bonus VoC checklist Download your free copy today! Voice of Customer Made
Who Owns Voice of the Customer (VOC)? Paid Members Public
The answer to the question of who “owns” the voice of the customer (VOC) isn’t as simple as this person or that team. To get the most value from customer feedback, VOC should be integrated and leveraged across your organization to improve customer experience. But that can be hard
Best Generative AI User Research Tools: According to OpenAI’s Head of Research Paid Members Public
Arianna McClain knows a thing or two about user research tools and systems. She’s spent most of her career building UX research and insights teams for high-growth tech companies like DoorDash and Cruise. Today, she’s the Head of UX Research at OpenAI. Recently, Arianna shared with us the
How Watercare drives customer excellence with VoC and Thematic Paid Members Public
When two major storms wreaked havoc on Auckland and Watercare’s infrastructure the utility went through a CX crisis. With a massive influx of calls to their support center, Thematic helped them get insights from this data to forge a new approach to restore services and satisfaction levels.
