A woman is shopping on her phone, leaving and reading through other people's reviews.

How the Inner Loop Turns Feedback Into Loyalty Members Public

Learn how the inner loop helps teams act on feedback fast—boosting customer satisfaction and loyalty.

Kyo Zapanta
Kyo Zapanta
Customer Experience
A visualization of a data stack.

What Voice of Customer Teams Need to Know About the Modern Data Stack Members Public

Explore how VoC teams can use the Modern Data Stack to unify feedback, drive action, and scale impact across the entire organization.

Alyona Medelyan PhD
Alyona Medelyan PhD
Customer Experience
graphic of a feedback loop

What is a feedback loop and how does it work? Members Public

Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.

Caley McGillvary
Caley McGillvary
Customer Experience
Guy on laptop is surrounded by a closed loop with customer service icons floating above him.

Real-World Customer Feedback Loop Examples: Turning Insights into Action Members Public

Explore real-world examples of customer feedback loops and learn how businesses turn insights into impactful actions.

Kyo Zapanta
Kyo Zapanta
Feedback Analysis

The Untold Love Story Between Churn and Customer Feedback Loops Members Public

Customer churn can be a nightmare, but controlling it is key to the long-term survival of your business. Why? Because repeat customers lead to higher profits for your business as they are associated with higher sales.

Alyona Medelyan PhD
Alyona Medelyan PhD
Churn & Loyalty
A customer service representative listens intently. Around her are several elements symbolizing customer support.

From Feedback to Action: Enhancing Customer Service Through Effective Feedback Loops Members Public

Learn how to implement an effective customer service feedback loop to boost satisfaction and loyalty.

Kyo Zapanta
Kyo Zapanta
Customer Experience
Two businessmen are shaking hands in agreement and understanding.

B2B Customer Insights: How to Understand and Engage Business Clients Members Public

Learn how B2B customer insights help businesses understand client needs, improve engagement, and drive long-term relationships.

Kyo Zapanta
Kyo Zapanta
Feedback Analysis
A feedback loop sits on a blueprint with planning/drafting tools surrounding it.

Building Effective User Feedback Loops for Continuous Improvement Members Public

Learn how to build a user feedback loop that drives continuous improvement, boosts satisfaction, and improves your product.

Kyo Zapanta
Kyo Zapanta
Feedback Analysis

Table of Contents