How Atlassian Built a Scalable Data Pipeline to Close the Loop with Customers Paid Members Public
Discover how Atlassian built a scalable feedback system to turn unstructured data into insight, action, and measurable results.
What Is a Sentiment Score? Scales, Formulas, and How to Use It Paid Members Public
Learn what a sentiment score is, how it’s calculated, and how CX teams use it as a reliable KPI for decision-making and alerts.
Humanising Hardware: How Mitre10 Made Voice of Customer Actionable with Thematic Paid Members Public
Mitre 10 New Zealand isn’t just hammering nails – it’s hammering home customer pain points to key executives, one story at a time. And the tool of choice isn’t a dashboard. It’s a newsroom powered by Thematic AI text analytics.
How To Turn Product-Review Sentiment into a CX Roadmap Paid Members Public
Learn how to use produce review data for sentiment analysis to find CX issues, rank features, and fix what matters—across SaaS, apps, and products.
7 Ways to Prioritize CX Investment Using Thematic and Critical Feedback Points Paid Members Public
Discover practical ways to use thematic and critical points in feedback analysis to make informed CX investment decisions.
What Is the Modern Data Stack: A Practical Guide for Decision Makers Paid Members Public
Explore the modern data stack: cloud-native tools, benefits, and architecture transforming analytics and business decisions.
Customer Journey Insights: The 10-Step Playbook to Map, Measure & Improve Every Touchpoint Paid Members Public
Customer journey insights made simple: map touchpoints, gather data, automate fixes, and boost revenue in 10 clear steps.
What Customer Loyalty Insights Tell You—and How to Act on Them Paid Members Public
Discover what customer loyalty insights reveal—and how to act on them to boost retention and build long-term relationships.