You may have heard of Art.com; the online e-commerce platform that brings easily accessible, top-notch art to everyone. The company has gone through a lot of changes recently, in a short amount of time.
It's always inspiring to hear how our Thematic clients are able to leverage insights derived from analyzing customer feedback. I'd like to share with you the story of how Melodics got some pretty big Aha! moments when they started digging deeper into their feedback data.
If you missed our popular webinar on 5 Practical Ways to Influence Managers for VOC Success, catch the recording here!
In this webinar recording, we go through 5 essential and practical tools, see below for more info.
If you missed our popular webinar on how AI can improve customer experience, catch the recording here!
In this webinar recording, you'll get an insight from industry experts on how AI can be applied to the customer experience.
Here, we go through important factors to consider when using insights from your voice of customer (VOC) programme, looking at customer lifetime value, in particular, to motivate your internal stakeholders to take action. These factors can also be helpful for prioritizing which tasks to act upon first using your VOC insights.
9 out of 10 customer experience professionals’ lives will change after reading this blog.* Getting buy-in for your voice of customer (VOC) program can be tough. As a voice of the customer leader, you often battle with influencing stakeholders internally, to be able to progress your initiatives.
Using customer insights to increase customer satisfaction and retain customers are key objectives for most companies worth their salt. We had a quick-fire Q&A with David Raab, Principal at Raab Associates Inc, to get his thoughts on how to create a better customer experience.
Is your growth plan to acquire more new customers? What’s wrong with that? Nothing, if you have all the time and resources in the world, but there’s a smarter way to maintain growth whilst achieving a high customer retention rate. It’s simple, keeping your customers coming back for more will
Like most Ukrainians, my dad is a spirits aficionado. One of his favorite things to do while drinking is to read the tasting notes printed on the labels of cognac or whisky bottles.