AI & Tech
Read articles and blog posts to understand how AI and technology is used to analyze unstructured feedback data at scale. Keep up to date with the latest in AI technology, including LLMs, Machine Learning, NLP, Prompt Engineering and more.
The ultimate guide to NPS: how the Net Promoter Score helps you [+case studies] Paid Members Public
NPS - or Net Promoter Score - measures how likely a customer is to recommend your products to others. Here’s what you need to know about this key to company growth.
8 steps to perform an effective Net Promoter Score analysis Paid Members Public
Is your Net Promoter Score Analysis effective? U.S. companies lose about $41 million every year due to bad customer service. In 2003, Fred Reichheld developed a new metric that would help measure and assess customer satisfaction – the Net Promoter Score (NPS). Net Promoter Score – Assessing Your Customers' Brand Loyalty
Actionable insights: can data analysis software deliver them? Paid Members Public
When it comes to making sense of data, getting actionable insights is the holy grail. But what does this even mean? When is a finding an insight? When is an insight actionable? Can data analysis deliver them? Let’s get to the bottom of this by looking at some examples.
8 natural language processing (NLP) examples you use every day Paid Members Public
What is Natural Language Processing, or NLP in short? If you’re unsure, you’re not alone. Many people don’t know much about this fascinating technology, and yet we all use it daily. In fact, if you are reading this, you have used NLP today without realizing it. What
Top 3 reasons why most NLP fails Paid Members Public
Understanding customer comments, on a large scale, needs to be automated. So, it requires Natural Language Processing (NLP) or Text Analytics. Unfortunately, most open-source NLP tools were developed on text researchers have easy access to. These are typically news articles, research papers and movie reviews. I learned that the analysis
5 lessons from the Customer Experience Asia Summit Paid Members Public
There were many reasons why I was looking forward to the Customer Experience Asia Summit in Singapore. And I won’t lie, one of them was the fact that it took place at the famous Marina Bay Sands! But apart from a spectacular view of the city while swimming in
Accuracy study - coding open-ended questions in a Net Promoter Score survey Paid Members Public
Four students and several algorithms attempted to make sense of responses to open-ended questions in an NPS survey. How well did they do?
Key take-aways from sentiment analysis symposium 2016 Paid Members Public
In July 2016, I was fortunate enough to speak at the Sentiment Analysis Symposium in New York. It is one of the most important events for those who invent text analytics solutions and for those who use them. I also attended the co-located sentiment analysis tutorial run by Jason Baldridge.
