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Alyona Medelyan PhD

Alyona Medelyan PhD

CEO and Co-Founder
Alyona has a PhD in NLP and Machine Learning. Her peer-reviewed articles have been cited by over 2600 academics. Her love of writing comes from years of PhD research.
85 Posts
What it’s like to attend the Medallia Experience conference
What it’s like to attend the Medallia Experience conference
Members Public

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year, I’d like to share my experiences and learnings. First, it’s hard not to compare two events. Both companies compete head to head with each other

How to analyze your customer feedback using ChatGPT
How to analyze your customer feedback using ChatGPT
Members Public

When my kids' school sent me a survey with 15 open-ended questions, I volunteered to help them analyze the data. I was curious what other parents said, but I also wanted to test ChatGPT on this feedback. In this blog post, I’ll share my approach and the prompts used

Generative AI and Feedback Analysis: security and data privacy concerns
Generative AI and Feedback Analysis: security and data privacy concerns
Members Public

How can you use generative AI safely? In this post, Alyona covers security concerns around generative AI, and addresses how to lower risks.

AI & NLP
What does GPT-4 mean for Insights Professionals?
What does GPT-4 mean for Insights Professionals?
Members Public

How will GPT-4 change the work of insights professionals? Will it take over the insights and research landscape - or can we use it to our advantage?

AI & NLP
What is it like to attend the Qualtrics X4 Summit? And is it worth it?
What is it like to attend the Qualtrics X4 Summit? And is it worth it?
Members Public

Is attending the Qualtrics X4 summit worth it? If you are thinking of attending the next X4, let me summarize my experience for you.

How to build a customer feedback taxonomy
How to build a customer feedback taxonomy
Members Public

What's the right way to build a feedback taxonomy? At Thematic, we’ve seen over a hundred teams build theirs using our solution. Read on to discover our learnings!

Thematic
Customer-led product strategy: a guide
Customer-led product strategy: a guide
Members Public

Customer-led product strategy is about designing the best product experience. But how should you approach it, and avoid common pitfalls?

Product Experience
Thematic company retreat 2022
Thematic company retreat 2022
Members Public

Our team is fully remote, which works really well for us. But we do like to bring the team together in person each year - this time we met in New Zealand!

Thematic
AI-powered, human enhanced!
How to take feedback analytics to the next level
AI-powered, human enhanced! How to take feedback analytics to the next level
Members Public

Can you trust AI when you don't understand the way it makes decisions? Or do you need control? Learn how AI and people can collaborate to get the best insights from feedback faster.

AI & NLP
Know what great looks like: building trust in text analytics software
Know what great looks like: building trust in text analytics software
Members Public

When it comes to analyzing feedback, AI can be your best friend. But can you trust text analytics software if you don’t understand how it works?

Feedback Analysis
A personal story... We stand with Ukraine
A personal story... We stand with Ukraine
Members Public

Dear friends of Thematic, I want to add some color into the coverage of the war in Ukraine. I was born in Crimea to parents with mixed heritage. My dad is part-Ukrainian and part-German. My mum is part-Ukrainian and part-Russian. I spent my summers with my grandparents in Kryvyi Rih,

Thematic
How to analyze Zendesk tickets & Intercom chats for customer insights
How to analyze Zendesk tickets & Intercom chats for customer insights
Members Public

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on

Product Experience