The Untold Love Story Between Churn and Customer Feedback Loops

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Part 4: Topic Modelling, an approach to Text Analytics

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Part 1: How to build a text analytics solution in under 10 minutes

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3 learnings from the Deep Learning for Sentiment Analysis workshop

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Here’s why Thematic analysis beats sentiment analysis

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Open-ended questions: how to code & analyze

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4 steps to customer survey design – everything you need to know

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Sarcasm in customer feedback – how common is it?

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Emotional analysis of customer feedback – the missing link

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Why word clouds harm insights

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