AI & Tech
Read articles and blog posts to understand how AI and technology is used to analyze unstructured feedback data at scale. Keep up to date with the latest in AI technology, including LLMs, Machine Learning, NLP, Prompt Engineering and more.
7 NLP must-haves for customer feedback analysis Paid Members Public
If you missed our presentation at the Sentiment Analysis Symposium in New York last July, read on to see it in full with accompanying slide notes. 7 NLP Must-Haves for Customer Feedback Analysis from Alyona Medelyan Transcript Slide 1 Today I want to talk about customer feedback analysis. We all
How to measure accuracy of coding survey responses Paid Members Public
In this article, we explain how to evaluate the accuracy of coding survey responses. Whether coding is manual or automated, we recommend using the same method and explain here how it works in practice. Why measuring the accuracy of coding matters Responses to open-ended questions in surveys are full of
