We deliver results and true ROI in a scaleable and cost-efficient way
With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey
Our champion
Customer Insights Analyst
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs.
Brian Potter
Data Scientist
eNPS insights that are awesome! I love the ability to look at themes for different segments at a high level, and then drill down to individual comments.
Miguel Rodriguez
Head of HR Program Management
We can now deliver actionable, quantified insights continuously across the organization - and without the headache of manual analysis.
Our Champion
Director of Employee Engagement
With Thematic, I always know what issues customers are talking about. There's no way I could do this manually - it would take literally all of my time.
Stephanie Michaud
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention.
Tania Parangi
NPS Evolution Manager
Thematic is an extremely easy-to-use, intuitive tool, that helps us get real time insights at the click of a button.
Priya Thurai
Head of Customer Insights, Watercare
The results are the best I have seen from any software solution I have tested, by a clear margin
Maurice FitzGerald
Former Head of CX, Hewlett Packard
With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers.
Young Ly
CEO, Serato
“Thematic has the fidelity that is required to dig deeper. It's a great tool for investigating specific issues.”
Our champion
Project Manager
With Thematic, things that used to take us two to three weeks to do, we can now do in ten minutes.
Matt Schoolfield
Manager of Commercial Analytics & VOC
With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey
Our champion
Customer Insights Analyst
Thematic's value immediately shone through [by] helping us understand the things that really matter. The most valuable tools for me are Thematic's impact and comparison tools. It's clear, visual, and quick to see the impact. It's just right. Other analytics platforms have reports or word clouds, but they don’t provide anything substantial or meaningful.
Sam Gribben
CEO of Melodics
Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy.
Michael Sherwood
Head of CX of Atom Bank
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“It was very easy to implement Thematic! There was nothing to download, no 4-6 week implementation timeline. There was only a login needed - that’s it. It goes way beyond the standard, into stronger data analytics, enabling us to make more data-driven decisions. Also, the dashboard gives us a quick glimpse of what's happening right this moment. It enables quick pulse checks and I like that."
With Thematic, things that used to take us two to three weeks to do, we can now do in ten minutes.
Matt Schoolfield
Manager of Commercial Analytics & VOC
“Thematic has the fidelity that is required to dig deeper. It's a great tool for investigating specific issues.”
Our champion
Project Manager
The results are the best I have seen from any software solution I have tested, by a clear margin
Maurice FitzGerald
Former Head of CX, Hewlett Packard
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention.
Tania Parangi
NPS Evolution Manager
Thematic is an extremely easy-to-use, intuitive tool, that helps us get real time insights at the click of a button.
Priya Thurai
Head of Customer Insights, Watercare
With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey
Our champion
Customer Insights Analyst
Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy.
Michael Sherwood
Head of CX of Atom Bank
“Thematic has the fidelity that is required to dig deeper. It's a great tool for investigating specific issues.”
Our champion
Project Manager
The results are the best I have seen from any software solution I have tested, by a clear margin
Maurice FitzGerald
Former Head of CX, Hewlett Packard
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention.
Tania Parangi
NPS Evolution Manager
Thematic is an extremely easy-to-use, intuitive tool, that helps us get real time insights at the click of a button.
Priya Thurai
Head of Customer Insights, Watercare
With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey
Our champion
Customer Insights Analyst
Thematic's value immediately shone through [by] helping us understand the things that really matter. The most valuable tools for me are Thematic's impact and comparison tools. It's clear, visual, and quick to see the impact. It's just right. Other analytics platforms have reports or word clouds, but they don’t provide anything substantial or meaningful.
Sam Gribben
CEO of Melodics
Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy.
Michael Sherwood
Head of CX of Atom Bank
“It was very easy to implement Thematic! There was nothing to download, no 4-6 week implementation timeline. There was only a login needed - that’s it. It goes way beyond the standard, into stronger data analytics, enabling us to make more data-driven decisions. Also, the dashboard gives us a quick glimpse of what's happening right this moment. It enables quick pulse checks and I like that."
With Thematic, things that used to take us two to three weeks to do, we can now do in ten minutes.
Matt Schoolfield
Manager of Commercial Analytics & VOC
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention.
Tania Parangi
NPS Evolution Manager
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs.
Brian Potter
Data Scientist
Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy.
Michael Sherwood
Head of CX of Atom Bank
Thematic works straight out of the box. I can show the business promoters and detractors, quantify the drivers. Then, it’s the richness of the qualitative comments that builds an understanding of how the customer feels and experiences.
Lee King
Head of Insights
With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers.
Young Ly
CEO, Serato
Thematic lets us quickly turn unstructured feedback from across channels into clear insights that directly inform our product roadmap and corporate strategy.
Michael Sherwood
Head of CX of Atom Bank
eNPS insights that are awesome! I love the ability to look at themes for different segments at a high level, and then drill down to individual comments.
Miguel Rodriguez
Head of HR Program Management
We can now deliver actionable, quantified insights continuously across the organization - and without the headache of manual analysis.
Our Champion
Director of Employee Engagement
With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey
Our champion
Customer Insights Analyst
eNPS insights that are awesome! I love the ability to look at themes for different segments at a high level, and then drill down to individual comments.
Miguel Rodriguez
Head of HR Program Management
With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers.
Young Ly
CEO, Serato
“Thematic has the fidelity that is required to dig deeper. It's a great tool for investigating specific issues.”
Our champion
Project Manager
The results are the best I have seen from any software solution I have tested, by a clear margin
Maurice FitzGerald
Former Head of CX, Hewlett Packard
With Thematic, I always know what issues customers are talking about. There's no way I could do this manually - it would take literally all of my time.
Stephanie Michaud
With Thematic, things that used to take us two to three weeks to do, we can now do in ten minutes.
Matt Schoolfield
Manager of Commercial Analytics & VOC
Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs.
Brian Potter
Data Scientist
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention.
Tania Parangi
NPS Evolution Manager
Thematic drives insights-led growth
AVOIDED COST OF MANUAL DATA PREPARATION AND ANALYSIS
TIME SAVINGS TO OBTAIN INSIGHTS
RECAPTURED RESEARCH TEAM PRODUCTIVITY
Complete the form to get in touch with one of our experts & see the Thematic platform in action.
