Secure by Design. Trusted by Enterprise.

Keep your data, insights, feedback, and business intelligence in your hands and safeguard your sensitive information with full control over user access and permissions.

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Your data is never used for training

Many platforms use customer data to improve their algorithms. We've taken a different approach to delivering customized and accurate analytics.

We don't use your data to train models that would benefit other clients.
There is no cross-client learning - insights from your data stay with your organization.
We use AI within strict guardrails, keeping everything sandboxed and secure. We only use LLMs where we can guarantee how data is retained and used.
We use a bottom-up approach, so themes emerge naturally from customer feedback. You can verify the results in minutes and use a no-code tool to refine the AI’s analysis at scale.

Locked down, end-to-end

One of the best ways to secure data is to control who has access to it. Thematic aligns your organization around a shared view of the customer, while keeping your company’s data separate. When we say "separate," we mean:

Each client's data is stored in its own space within our secure database architecture. Your data is used for the purpose of delivering service to you.
We actively discourage uploading PII to our systems, as we don’t require PII to do the analysis. To catch and mask PII, our redaction capabilities are available during data ingestion
All customer data is handled internally as "confidential". Our team members can only see data as is necessary for providing services to you. Every action is logged and traceable.

Built for Enterprise IT

Throughout our operational history, we have successfully passed every security audit and have never experienced a breach that compromised customer data. We have multi-layered security measures, including firewalls, intrusion detection systems, and network segmentation.

SOC 2 Type II

Our report confirms that our security policies and controls consistently adhere to the highest industry standards. To request a copy of SOC 2 Type II report, speak with your customer success manager or contact our sales team.

GDPR & CCPA

We comply with GDPR, CCPA, and other key data protection regulations. If you need to delete data, we have dedicated API endpoints for that. We also delete data 30 days post-contract termination (this is customizable).

Robust Access Control

We provided role-based access control (RBAC) with granular permissions. We offer Single Sign On (SSO) integration using SAML 2.0 for customer login. Every user has unique identifiers for full traceability.

Data is encrypted at rest and in transit

Your sensitive customer data is encrypted at rest in our datastores, and we use secure data transmission protocols to encrypt confidential data when transmitted between systems.

AWS infrastructure for hosting data

We host your data in your preferred geographic region - whether that’s the US, EU, or Australia - to meet your data residency requirements.

Need help getting buy in?

Explore resources, tips and ROI data to help your stakeholders understand the value Thematic can deliver to your entire organization.

The Total Economic Impact of Thematic report

Thematic’s Feedback Analytics delivers % in ROI to enterprise organizations. Explore Forrester’s findings

How Thematic responDs to ESOMAR

Fast-moving companies stay ahead by getting secure and accurate insights, fast and easily. Learn how Thematic does it.

What to do when setting up a feedback analytics program

Tips for mapping out your unstructured customer analytics and insights.