How to leverage AI to improve your Customer Experience [video] Paid Members Public
If you missed our popular webinar on how AI can improve customer experience, catch the recording here! In this webinar recording, you’ll get an insight from industry experts on how AI can be applied to the customer experience. Quick Tip: Check out the Agenda with time references below. You’
How to influence managers for Voice of Customer: speak in your stakeholder’s language Paid Members Public
9 out of 10 customer experience professionals’ lives will change after reading this blog.* Getting buy-in for your voice of customer (VOC) program can be tough. As a voice of the customer leader, you often battle with influencing stakeholders internally, to be able to progress your initiatives. (*Okay maybe not,
3 key drivers of customer satisfaction, according to David Raab Paid Members Public
Using customer insights to increase customer satisfaction and retain customers are key objectives for most companies worth their salt. We had a quick-fire Q&A with David Raab, Principal at Raab Associates Inc, to get his thoughts on how to create a better customer experience. We asked him the essential
Why focus on customer retention vs. customer acquisition? Paid Members Public
Is your growth plan to acquire more new customers? What’s wrong with that? Nothing, if you have all the time and resources in the world, but there’s a smarter way to maintain growth whilst achieving a high customer retention rate. It’s simple, keeping your customers coming back
4 best practice examples of customer retention Paid Members Public
The most valuable customer is the one you never lose. Here are some best practice examples we've selected as a great way to build customer retention.
5 benefits of using chatbots for customer experience Paid Members Public
Customers want quick, seamless solutions to their problems. Some are used to the traditional way of phone support therefore a hard time accepting a chatbot with the notion that it is a robotic interaction, lacking the human touch. However, more and more customers are open to new technology, especially if
2 things your business needs to support customer retention Paid Members Public
There are a few things you can build into your business model to simplify customer retention in the long term, apart from the obvious cross-sell and upsell opportunities.
Top 5 tips to prevent customer churn from keeping you up at night Paid Members Public
How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over time and earn you more loyal customers. 1. Focus on making customers lives easier You might be surprised to learn that simply satisfying your customers isn’t
