5 practical ways to influence managers for Voice of Customer success [video]

5 practical ways to influence managers for Voice of Customer success [video]

If you missed our popular webinar on 5 Practical Ways to Influence Managers for VOC Success, catch the recording here!

In this webinar recording, we go through 5 essential and practical tools, see below for more info.

 

You’ll learn:

  • How to speak in your stakeholders’ language to make your communication relevant.
  • Use customer lifetime value as a tool to prioritize and motivate.
  • Use strategic ROI to show the bigger pictures of strategic gains and status quo costs.
  • Use pattern discovery to scan through raw data, cross-tabs, and multiple sources of data to find patterns.
  • Use Pareto Analysis to do more with less and focus on the critical issues.

Who’s doing the talking?

  • Lynn Hunsaker, CCO, ClearAction
  • Alyona Medelyan, CEO of Thematic

If you have any questions or comments please let us know below. Enjoy the video!

Want to see a Thematic demo on your data? 

You’ll learn some common themes, trends over time and what variables affect your satisfaction scores. Most companies who see this demo learn new things about their customers!

Book a free demo

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