5 practical ways to influence managers for Voice of Customer success [video]

5 practical ways to influence managers for Voice of Customer success [video]

If you missed our popular webinar on 5 Practical Ways to Influence Managers for VOC Success, catch the recording here!

In this webinar recording, we go through 5 essential and practical tools, see below for more info.

 

You’ll learn:

  • How to speak in your stakeholders’ language to make your communication relevant.
  • Use customer lifetime value as a tool to prioritize and motivate.
  • Use strategic ROI to show the bigger pictures of strategic gains and status quo costs.
  • Use pattern discovery to scan through raw data, cross-tabs, and multiple sources of data to find patterns.
  • Use Pareto Analysis to do more with less and focus on the critical issues.

Who’s doing the talking?

  • Lynn Hunsaker, CCO, ClearAction
  • Alyona Medelyan, CEO of Thematic

If you have any questions or comments please let us know below. Enjoy the video!

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