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Alana Dell

Alana Dell

New Zealand
Alana helps people to discover Thematic through messaging, content, digital media and conversation. She loves understanding concepts, and applying them, to see how something works.
2 Posts
Unleash the power of CX metrics with feedback analytics
Unleash the power of CX metrics with feedback analytics

NPS, CSAT, CES...it doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. If you don’t know what’s driving your CX metrics, it’s hard to replicate success, let alone find ways to improve. Through comments in customer

Customer Metrics
Thematic is a G2 high performer!
Thematic is a G2 high performer!

We’re delighted to announce that we have been named a High Performer in G2.com for two categories: Feedback Analytics Software and Enterprise Feedback Management. Thematic is rated as a High Performer after receiving higher ratings from verified user reviews, compared to other providers in the Feedback Analytics and

Thematic