Alana Dell

Head of Marketing

I love seeing the patterns in life - whether in numbers, actions, words, images. In stories and blog posts too! Luckily for me, at Thematic I get to design, see and interpret patterns all day long.

4 Posts

AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders

Paid Members Public

How are insights leaders using AI to help them be more successful? Several thought leaders shared their perceptions with us at TMRE 2023 - here are 5 key considerations.

AI & NLP

Thematic is a G2 high performer!

Paid Members Public

We’re delighted to announce that we have been named a High Performer at G2.com for three categories: Feedback Analytics Software, Text Analysis Software and Enterprise Feedback Management.

Thematic

Getting a Dasher sense: How Emma Glazer at DoorDash builds customer understanding

Paid Members Public

As a marketing director at America’s largest online food delivery company, Emma is on a quest to understand what matters most to the DoorDash delivery drivers – or dashers – who are her customers.

Customer Experience

Unleash the power of CX metrics with feedback analytics

Paid Members Public

NPS, CSAT, CES...it doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. If you don’t know what’s driving your CX metrics, it’s hard to replicate success, let alone find ways to improve. Through comments in customer

Customer Metrics