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Alana Dell

Alana Dell

VP Marketing
I love a good story, learning and getting to know people. Thematic is perfect for me like that.
11 Posts
How Watercare drives customer excellence with VoC and Thematic
How Watercare drives customer excellence with VoC and Thematic
Members Public

When two major storms wreaked havoc on Auckland and Watercare’s infrastructurem the utility went through a CX crisis. With a massive influx of calls to their support center, Thematic helped them get inisghts from this data to forge a new approach to restore services and satisfaction levels.

Customer Journeys
Product Update - Exporting data, Auditing Answers and More
Product Update - Exporting data, Auditing Answers and More
Members Public

Our product team have been super busy shipping new features and updates! We’re on a mission to give you greater access to and control over your data, including exporting custom tables in a csv file, pre-cleaning data and auditing the use of Answers. Read on to get the details,

Thematic
Lendingtree: transforming the loan market experience with Thematic insights
Lendingtree: transforming the loan market experience with Thematic insights
Members Public

Back in 1996, Doug Lebda struggled to manually compare mortgage offers while searching for a home in Pittsburg. It was a classic problem of battling to make a decision because it was difficult to access and compare information. He decided to create an online marketplace for loans to solve the

Why Thematic is superior to OpenAI for analyzing feedback
Why Thematic is superior to OpenAI for analyzing feedback
Members Public

ChatGPT is a powerful tool but isn't capable of the accurate and detailed analysis you can achieve with a specialized feedback analysis tool. Discover how ChatGPT can help, what to watch out for and how to overcome the limitations with Thematic.

AI & NLP
Product Update: Summarizer and Quick Filters
Product Update: Summarizer and Quick Filters
Members Public

Early this year we shipped a Generative AI feature that creates summaries of any data point for our users. Over the months, we've iterated to get the quality up and add them in different parts of the product. We’ve been delighted to hear how they're helping our customers: "Summaries

Product Updates
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards
Members Public

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards!

Thematic
Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback
Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback
Members Public

We're thrilled to introduce our refreshed visual brand. In this post, we're sharing the "why" behind the update, the thoughtful design choices, and more.

Thematic
AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders
AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders
Members Public

How are insights leaders using AI to help them be more successful? Several thought leaders shared their perceptions with us at TMRE 2023 - here are 5 key considerations.

AI & NLP
Thematic is a G2 high performer!
Thematic is a G2 high performer!
Members Public

We’re delighted to announce that we have been named a High Performer at G2.com for three categories: Feedback Analytics Software, Text Analysis Software and Enterprise Feedback Management.

Thematic
Getting a Dasher sense: How Emma Glazer at DoorDash builds customer understanding
Getting a Dasher sense: How Emma Glazer at DoorDash builds customer understanding
Members Public

As a marketing director at America’s largest online food delivery company, Emma is on a quest to understand what matters most to the DoorDash delivery drivers – or dashers – who are her customers.

Customer Experience
Unleash the power of CX metrics with feedback analytics
Unleash the power of CX metrics with feedback analytics
Members Public

Feedback analytics can unleash the power of CX metrics by telling the “why” behind these scores. Learn how you can benefit from feedback analytics.

Customer Metrics